Sales/Customer Service

Sales/Customer Service | Home Depot

Position Purpose: Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other sales departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Major Tasks, Responsibilities & Key Accountabilities:

• Actively seek out customers on the racetrack and in the aisles
• Offer a friendly greeting. Smile, and make eye contact with customers
• Ask open ended questions about customer's projects in order to determine their needs and level of expertise
• Show enthusiasm with the customer
• When necessary, handle several customers at once
• Thank customers for shopping at The Home Depot
• Follow up with customers via telephone when appropriate
• Is knowledgeable about products and services offered by The Home Depot
• Answer questions about merchandise for the customer's level of expertise
• Escort customers to appropriate merchandise, no matter what department
• Describe features and benefits of merchandise
• Explain the steps needed to complete projects and the products needed
• Assist customers with special orders and installed sales
• Acquire beginner product knowledge in adjacent departments
• Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
• Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
• Has knowledge of other Home Depot companies and how to best recommend them

Nature and Scope:

• Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
• The warehouse environment can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes
• Floors around work area may become slippery during wet weather conditions
• May have to handle merchandise and work with tools with sharp edges
• Passing forklifts emit gas fumes
• Tools, supplies and related merchandise may contain hazardous materials

Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors

Travel: Typically requires overnight travel less than 10% of the time