Senior Associate, Project Manager - Marketing & Messaging Operations

Overview

Senior Associate, Project Manager - Marketing & Messaging Operations

Capital One, a Fortune 500 company, a Fortune Magazine “100 Best Companies to Work For,” and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Senior Associate, Project Manager for Marketing & Messaging Operations, you’ll be responsible for orchestrating mid-level complexity work for marketing campaigns or projects. This includes creating and continually managing project schedules, communication and deliverables for owned marketing channels. Through coordinating all project management lifecycle activities, schedule management, project controls, and reviews/approvals, you’ll ensure projects meet or exceed scope expectations and are delivered on time. 

Responsibilities

Project Management: Effectively managing the processes and workflow to safeguard standardization and consistency for campaign and project success. 

• Leading end-to-end delivery projects for mid-level complexity campaigns or projects from project initiation through execution and closure. 

• Utilizing RACI documentation to manage team involvement, roles and responsibilities for standard campaigns or projects

• Utilizing Adobe Workfront for all project management activities, including: project initiation, crafting project plans utilizing standardized project templates and tailoring to the scope needs, managing resourcing of tasks, updating project timelines and status, and ensuring any risk is tracked and managed in the system, and closing out project upon completion.

• Managing process controls including facilitating project approvals from internal stakeholders to ensure project artifacts are accurate and stakeholders are aligned on deliverables. 

• Facilitating project deliverable approvals for internal stakeholders within Adobe Workfront and corresponding partner systems, when applicable. 

• Proactively monitoring project work for risks and identifying and proactively resolving issues that may cause project delays. 

• Creating and managing project status reporting keeping stakeholders informed informed and aligned on team’s project management of in-flight work

• Serving as the point of contact for all project process related questions and issues, partnering with subject-matter experts to respond and resolve. 

• Proactively escalating project or process issues that need Marketing PMO leadership or Client Success Lead support. 

• Ensuring adherence to regulatory requirements, compliance standards and policies across all project deliverables and documentation confirmation is stored within Workfront for auditing purposes. 

• Ensuring post-project retrospectives are conducted, lessons learned are shared and collective insights are utilized for continuous improvement in project execution and resource allocation

Process Management: Supporting the development of new processes, evolving existing processes and participating in training and communication around the evolving ways of working.  

• Surfacing opportunities for continuous improvements through automation, realizing efficiencies and redefining workflows and providing recommendations to Marketing PMO Leadership and Process and Change Management for evolution.

• Assisting the Process and Change Management with process documentation review/feedback, and promoting user adoption of new processes or optimized processes that support Marketing & Messaging Operations workflow.

• Assisting in process guidance with cross-function team members and knowing when to escalate process challenges, or inefficiencies to leadership along with recommendations for resolution. 

• Utilizing standardized tools, templates and document workflows, aligning with best practices and organizational needs to create a seamless project execution experience

Operational Health Reporting: Ensuring assigned portfolios of work are monitored, managed according to target KPIs, and regularly reported to stakeholders and leadership.

• Ensuring that all metric related milestones within Workfront are updated and effectively represent the current state of the project progression to aid in accurate realtime reporting. 

• Leveraging data and insights to make informed decisions, proactively improve project outcomes, and provide actionable recommendations for leadership

• Reporting out on project status and health for assigned work streams

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 1 year of project management experience

Preferred Qualifications

• Masters / MBA degree

• 3+ years of project management experience

• PMP, Lean, Agile or Six Sigma certification

• Strong project leadership, organizational, interpersonal and communication skills, with the ability to manage multiple priorities and collaborate effectively with diverse teams

• Proficiency in project management and work management software

• Strong analytical skills for data-driven decision-making

• Experience in marketing operations for financial services or highly regulated industry

• Risk Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $87,700 - $100,100 for Sr. Project Manager

McLean, VA: $96,500 - $110,100 for Sr. Project Manager

Richmond, VA: $87,700 - $100,100 for Sr. Project Manager

Riverwoods, IL: $87,700 - $100,100 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).