Territory Supervisor

Job Description

Job Description

Job SummaryThe Territory Supervisor is primarily responsible for the retention and service excellence of independent raw material accounts within an assigned territory. This role acts as the local "boots on the ground" presence for the assigned operations region, building deep, lasting relationships with existing suppliers to ensure satisfaction, stop customer loss, and protect route volume. The Territory Supervisor serves as the primary customer advocate and problem-solver in the field. This position supports strategic growth by gathering market intelligence, collaborating closely with Account Executives on new business opportunities, and acting on their own new business opportunities as appropriate when in the field. Essential Duties/Responsibilities:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Serves as the primary, local point of contact for independent (non-branded) accounts, building trust and rapport as the "face" of the assigned operations regionBuilds and maintains strong, long-term relationships through regular, proactive site visits and communication to ensure customer satisfaction and retentionActs as a customer advocate, providing a quick and effective personal response to resolve service issues, answer questions, and manage escalationsUtilizes company data (e.g., customer engagement center reports, zero volume service requests, cancellation data) to proactively engage at-risk customers and identify win-back opportunitiesConducts periodic account reviews to confirm service satisfaction, discuss needs, and reinforce the value propositionGathers and reports on competitor activity, pricing, and strategies to provide timely market intelligence to managementWorks collaboratively with Transportation Supervisors and routing operations to ensure efficient, reliable, and timely service for all customers in the territoryCoordinates with local operations and sales to support the container service/refurbishment program, ensuring equipment meets customer needs and company standardsDocuments service issues, competitor intelligence, equipment needs, and account updates in company systems to ensure clear communication and follow-throughReviews Service Record Reports for accuracy and to identify potential service discrepancies or opportunities for customer engagementCollaborates with the General Manager, Office Manager, and other operational staff to ensure smooth, customer-centric operationsIdentifies and secures new, organic business opportunities that arise from an established market presence and strong local relationshipsCollaborates with Account Executives by identifying and qualifying opportunistic growth with existing customers or through leads generated from field-level intelligenceRepresents the company professionally in the field to strengthen brand presence and identify potential leadsOther duties as assignedMinimum Qualifications:High School Diploma or equivalent required3+ years of experience in a customer-facing role such as account management, customer success, hospitality service, field service, or a route-based business focused on retention Preferred Qualifications: Proven expertise in customer retention, account management, and relationship buildingDemonstrated ability to act as a customer advocate and problem-solver in a fast-paced field environmentExcellent communication, interpersonal, and rapport-building skillsStrong organizational and time-management abilitiesUnderstanding of routing, logistics, or field service operations is a plusBilingual (Spanish & English) is a plusThe information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: