Remote - Customer Support Specialist (English Speaking, EU Time zone)

About the role We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. We will be doing Answer to incoming requests from customers via live chatIdentify customer needs and help customers use specific featuresAnalyze and reporting product malfunctionsFollow up with customers to ensure their basic technical and product related issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement You should be proficient in English languageYou must have work experience in customer supportYou must have excellent communication skillsYou should have strong teamwork skillsYou should have excellent PC skillsYou must have high attention to detailsYou should have multi-tasking abilitiesYou must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate Ability to quickly and efficiently solve tasksIndependence, responsibility, initiative, and keep attention to detailA flexible and systematic approach to solving complex problemsExperience in sports betting/gambling industry is a plus We offer Remote work (work from anywhere) Competitive salary 28 days off per year Seniority leave Amicable work environment and supportive team members Full-time remote opportunity Real career opportunities and professional growth The great team across the world Hiring Stages:Online AssessmentIntroductory CallHiring Manager RoundReference checkOffer letter #J-18808-Ljbffr Torrero