Product Advisor

Job Description

Job Description

Description:

**This is an in-person position, at our Fort Worth facility**

**Salary Range: $60,000 - $65,000 annually**

SUMMARY:

The Product Advisor is responsible for establishing and maintaining strong customer relationships. Works closely with contractors in their designated region and locates construction jobs where VoidForm products are specified. Recommends and educates customers on all appropriate products for each job, coordinates production and delivery of products to the jobsite to meet customer demands, within reason. The Product Advisor may also provide additional support to management as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs the following responsibilities in accordance with VoidForm policies and procedures, work rules, expectations, and behavior standards:

• Maintains customer relationships and ensures open lines of communication to deliver outstanding customer service.
• Visits job sites and calls on customers as needed or required. Balances time spent in the office and on the job site to ensure the accuracy and timeliness of VoidForm products and services.
• Obtains all proper information from customers to ensure sales orders are complete and accurate, to include sales order and project information.
• Uses knowledge of VoidForm products to educate the customer on entire VoidForm product line for each job.
• Responsible for coordinating, executing, and attending customer or jobsite meetings as needed or when requested.
• Updates notes in internal software and programs daily, to include any pertinent information related to the project.
• Collaborates with internal departments to ensure correct products are delivered on time to the jobsite.
• Advises customers on the proper installation procedures and techniques for all products as needed; serves as a subject matter expert to advise on installation challenges in the field.
• Provides customers with accurate quotes, sales orders, and may assist contacting project managers for delinquent payments to avoid a stoppage on the jobsite.
• Prepares and maintains project folders in internal software and programs.
• Completes monthly expense reports in accordance with VoidForm policy and in a timely and accurate manner.
• Collaborates with Inside Product Advisors to submit new orders for processing while in the field.
• Performs other duties as assigned based on experience, skills, and business needs.

MINIMUM JOB REQUIREMENTS: (Education, Training, and Experience Required)

• Required: High School diploma or equivalent.
• Required: Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook, as well as the ability to learn the Access and VF Pro programs used at VoidForm.
• Preferred: 4- year degree or 2+ years equivalent in a sales or customer service role.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to focus and multi-task in a high-paced environment.
• Ability to work both independently and collaboratively with a team.
• Ability to think critically and respond quickly in adjusting initiatives and priorities accordingly.
• Must possess strong problem-solving and customer service skills.
• Ability to manage time effectively to meet objectives.
• Strong professional and social skills.
• Strong organizational skills with refined attention to detail.
• Adept sales skills honed through previous sales experience working in the manufacturing and/or construction industry.
• Demonstrated ability to comply with VoidForm’s behavior standards and values.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the following essential functions.

• Periods of standing, walking, body rotation, bending and/or squatting.
• Prolonged periods of sitting at a desk in front of a computer screen.
• Prolonged use of a computer and looking at a computer screen.
• Repetitive movements associated with using a keyboard, trackpad and/or mouse.
• Lifting up to 20 pounds.

While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress.

EEOC STATEMENT:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.