Data Analyst II

Apex Informatics

Chat bot that is live in 2 languages - customer facing

Review the performance on a heavy basis

Using automation and manual reviews to look at patterns of how the bots preforming across multiple topics

Identify the need to dig deeper on various topics and create a strategy on how to review the customer transcripts and the machine learning (lobbying and deploying) and AI performance

Using the insight into a backlog

There is a traction on the agent facing side- same bot will be extended from customer to a human agent

Bring conversational AI to an agent

Summarize the customer interaction to the agent so the agent knows the context

Able to create and analysis to identify and report and feed into the product road map for optimization

Can hit the ground running

Excel needed

SQL nice to have, Python plus

Data management/ tool experience that can extract insights is a plus

Kora.AI experience is a plus

Or other conversational tools Lifeperson, etc.

Apply

Vacancy posted 3 days ago

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