Care Designer (Clinical - LPN/RPN or RN)

Career with Purpose and Heart Happier Aging Philosophy you. Caregiving as a Career A Career with Purpose and Heart YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE. Happier Aging Philosophy At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, ageing should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone : ourselves, our team, our community and the world. Happier Aging starts with you. Caregiving as a Career We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities. Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about. We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy. As a Care Designer (Clinical – LPN or RN), you are responsible for the day-to-day operations related to driving business results while leading the caregiving and client experience. You apply your clinical expertise to assess client needs, develop care plans, support caregivers, and ensure safe, high-quality care delivery—while also driving growth through consult conversion, relationships, and premium customer service. Consult Conversion Conducts Caring Consults, clinically assesses Clients with respect to physical, emotional, and environmental needs, and advises on Client care; achieves conversion goal of 90% Acts as a clinical advisor during Caring Consults to ensure Clients and Client contacts have all information required Drives business interest by engaging in relationships with community leaders and professional organizations to establish long-term relationships that translate into word-of-mouth and professional referrals Develops, promotes, and ensures high-quality, innovative customer service Client Care Delivery And Experience Attends all First Visits with Caregivers to ensure client needs and care plans are executed per the Service Agreement; sets and role models expectations Conducts supervisory visits to ensure caregiver fit and quality of care, delivering a premium client experience impacting Net Promoter Scores (NPS) of 90 or higher Develops appropriate and individualized clinical care plans and updates as required Educates clients on self-care and evaluates client response to care provided Monitors risk issues, analyzes trends, and adapts care as needed Coordinates care, implements clinical solutions, and evaluates client outcomes based on client goals People Leadership Drives results by leading a culture of Bold Kindness: setting clear goals, assigning tasks, coaching in the moment, and providing continuing education Delivers on our Brand Promise by leading the client experience and ensuring Caregivers do whatever it takes to bring peace of mind to clients and families Accountable for staff performance, ensuring caregiver availability meets business needs and compliance to all systems Manages the education function to support a continuous learning environment and staff utilization of learning opportunities (including Discovery Day and monthly in-service programs) Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in NPS of 90 or higher Scheduling Collaboration Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries Liaises with CSC to communicate changes in client requirements and caregiver assignments Ensures client coverage is secured, particularly due to urgent care, caregiver cancellations, and limited availability; assists with scheduling as needed Ensures AMS (Attendance Monitoring Investigations – AlayaCare) percentages remain below 5% for total staff; manages caregiver performance Responsible for data integrity and completion (Caregiver & Client files) in scheduling software Administration Maintains excellent documentation practices, including complete and accurate care plans, employee files (skills & qualifications), and client files (including pay and billing information) Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness Directs the maintenance of client & personnel records to meet employee, organization, and statutory requirements and entitlements Conducts record audits quarterly to ensure accuracy and up-to-date information Ensures compliance with national, state/provincial legislative requirements (health, employment, OH&S) Approves all visits and premiums in preparation for each payroll and billing cycle Availability Flexibility is required Part-time / Full-time On-call: evenings and weekends Business Relationships Reports to: Franchise Partner Leads: Caregiving Team Works closely with: Care Services Center (CSC) Key Metrics Consult Conversion Driving Revenue NPS (Client & Employee Score of 10; target of 9+ noted in responsibilities) Qualifications Required Education & Credentials Active licensure as an LPN or RN (in Illinois) Current CPR and First Aid Certification Valid driver’s license Required Experience 3–5+ years of clinical nursing experience (LPN/RN), with a strong clinical background in assessing clients and developing care plans Strong computer skills, proficient in G-Suite: Gmail, Drive, Docs, Calendar Exceptional written and verbal communication skills Intentional organization, planning, time management, and multitasking skills Demonstrated experience setting and achieving goals Customer service and leadership experience considered an asset Applicants in Joliet / Plainfield / Aurora are welcome to apply. Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees. Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment. #J-18808-Ljbffr Nurse Next Door Home Care Services