Branch Manager

Job Description

Job Description

United Community Bank is in search of a Branch Manager. This position directs the expansion of existing customer relationships, the establishment and attainment of sales, asset and service goals and the development and maintenance of a high-quality sales and service culture. This position also supervises teller activities, staff development, training and scheduling, and the overall daily activities of the teller staff.

Essential Duties and Responsibilities:

• Prepare and track the monthly sales plan for the assigned branch(es)
• Establish and communicate sales and service goals and expectations of Personal Bankers and Customer Service for assigned branch(es)
• Implement strategies designed to meet or exceed sales goals and customer retention goals for assigned branch(es)
• Provide guidance for Personal Bankers and CSR staff to develop objectives and meet established sales and service goals through coaching, monitoring and feedback
• Establish, maintain, and support a quality-oriented sales and service culture in the assigned branch(es)
• Work collaboratively with other bank units to support sales strategies and to meet the needs of prospective and existing customer base; identify and actively pursues cross-selling opportunities for all products, including Commercial, Retail and Trust products
• Provide quantitative and qualitative assessment of sales environment within assigned branch(es) and develop action plans to correct deficiencies; identify branch personnel training needs; monitor progress and provide status reports to the VP of Retail Management on a regular basis
• Evaluate the impact of recommending and/or approving policy exceptions by reviewing benefit of transactions vs. potential risk to the bank
• Provide sales performance results for annual evaluation and salary review and recommend interim sales performance reviews as indicated by individual or branch performance
• Exercise the usual authority as a manager concerning performance evaluations, written warnings, salary reviews, hiring, staffing, promotions, and terminations for Personal Bankers and Customer Service staff
• Conduct regular branch sales meetings with staff re: products/promotion, strategies and vision
• Coordinate the communication of new or enhanced sales recognition programs; communicates goals to branch personnel
• Assume responsibility for the daily operations and management of service duties in the absence of staff
• Support and promotes work force and customer diversity
• Develop additional business through external customer calling efforts
• Cross-sell appropriate products to small business customers and service small business banking relationships
• Represent the bank in various civic and community functions where appropriate to further enhance its image and to develop additional business
• Open new accounts and services customer relationships as necessary
• Participate and encourage the bank's efforts in the Community Reinvestment Act
• Performs notary duties
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• Prepare performance evaluations, written warnings, recommendation for increase and encourages staff development
• Communicate teller activities to management when necessary
• Perform monthly audits of all teller stations
• Maintain reports documenting cash outages, balances, timecards, and daily cash recaps
• Conduct regular staff meetings to review problems, policies, procedures and updates
• Assist teller staff in locating cash discrepancies, managing unusual transactions, and answering customer questions when required
• Other related duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent
• Minimum of three-years of teller experience preferred, or prior supervisory experience preferred

Supervisory Responsibilities:

• Personal Bankers, Customer Service Staff, Teller Staff

Additional Requirements:

• Strong sales-oriented customer service skills
• Previous customer service skills preferred
• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 40 pounds