Customer Success Analyst

Job Description

Job Description

Who is Atominvest

Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows.

Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset.

At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big.

It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet.

We’ve gone from zero to ten, now we’re looking to go from ten to one hundred!

What the job involves:

• Implement customer requirements, datasets and workflows into Atominvest

• Work alongside Customer Success Managers to onboard customers onto the platform

• Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management

• Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes

• Field support tickets, ensuring customers are kept up to date on progress toward resolution

• Maintain technical documentation and internal knowledge base

Requirements:

• Bachelor's Degree (or higher) from top-tier university

• Proven interest in private markets

• 1-2 years experience in consulting, investment banking, private equity or fund administration a plus

• Excellent verbal and written communication skills

• Strong analytical skills and attention to detail

• High degree of proficiency in MS Excel

• Comfortable with working with large amount of data

• Ability to prioritise tasks, regularly communicate progress and meet established deadlines

• Team player, keen to learn and share ideas

The process:

• Stage 1: Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading

• Stage 2: Complete a short case study

• Stage 3: Discuss case study with our Head of Customer Success

• Stage 3: Final round discussion with our Chief Commercial Officer

• Stage 4: Join Atominvest!

What we offer

• Competitive compensation (fixed base salary + performance incentives)

• 25 days of holiday per year + bank holidays

• Hybrid working style (a minimum of 3 days in our central London office is required)

• Cycle2Work scheme

• Employee Assistance Programme (EAP) to support employee wellness

• A culture of trust, ownership, responsibility and autonomy in your work

• An incredible team of smart and mission-driven people to work with

• Fun working atmosphere

• Significant growth opportunities

• Company-wide socials and events