Relationship Banker - Arlington Market

Job Overview This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. The position involves accurately and efficiently processing cash transactions and building relationships with clients to meet their financial needs. Key Responsibilities Execute the bank's risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Effective collaborator, building and nurturing strong relationships. Passionate, committed, and driven to deliver an experience that improves clients’ financial lives. Confident in identifying solutions for new and existing clients based on their needs. Clear communicator, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking). Strong critical‑thinking and problem‑solving skills to meet clients’ needs. Follow established processes and guidelines, adhering to all applicable laws and regulations. Efficiently manage time and capacity. Focused on results while acting in the best interest of the client. Flexibility to work weekends and/or extended hours as needed. Desired Qualifications Experience in financial services and knowledge of industry, products, and solutions. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Preferred proficiency in Vietnamese or Spanish. Bachelor’s degree or business‑related associate degree (business management, business administration, or finance). Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem SolvingAccount Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Working Hours & Shift 1st shift (United States of America) – 40 hours per week. Pay Hourly rate $25.00 – $27.88, based on experience, education, and skill set. Salary and incentive components are not applicable. Benefits Benefits eligible, including industry‑leading benefits, paid time off, resources and support to employees for physical, emotional, and financial well‑being. Privacy Statement Privacy Statement: #J-18808-Ljbffr Bank of America