Housing Resources Coordinator Supervisor

Housing Resources Coordinator Supervisor

Community Housing Network (CHN) is a nonprofit organization committed to providing homes for people in need through proven strategies of homeless prevention, housing assistance, affordable housing development, community education, advocacy, and referrals. Since 2001, CHN has served as the leading housing resource nonprofit organization in southeast Michigan and serves thousands of families and individuals annually who are facing homelessness, people with disabilities, low-income households, and other vulnerable Michigan residents.

Community Housing Network is building thriving communities and overcoming homelessness and housing instability through a work environment dedicated to empowering a work/life balance success through our Core Values: Inclusion, Integrity, Innovation and Passion.

Community Housing Network provides excellent employment opportunities with competitive salaries and a comprehensive benefit package. All full-time employees enjoy a rich package of benefits including:

• Health Insurance
• Dental
• Vision
• Health Care and Dependent Care Flexible Spending
• 401k
• Life Insurance
• Long Term Disability Insurance
• Voluntary Products: Short Term Disability Insurance, Life Insurance, Pet Insurance, Hospital Indemnity, Critical Illness, Accident
• Generous Vacation and Medical Leave Time

Community Housing Network is an equal-opportunity employer recognized by the Detroit Free Press as a Top 100 Workplace and honored as a Crain's Cool Place to Work.

The Housing Resources Coordinator Supervisor provides oversight, advanced case management expertise, and leadership within the department programs focused on housing counseling services, housing navigation, and rapid resolution of homelessness.

This position supervises Housing Resources Coordinators and Housing Counselors ensuring the consistent delivery of high‑quality, person-centered, trauma‑informed services. The supervisor brings extensive experience working with community mental health (CMH) consumers, strong knowledge of Medicaid-funded services, and a demonstrated ability to guide staff in evidence‑based practices such as trauma‑informed care, person‑centered planning models, critical time intervention.

The supervisor maintains program fidelity, ensures compliance with grant requirements, leads team training and development, and supports escalated case consultations. This is a full-time position working 40 hours per week, generally Monday–Friday, 8:30 a.m. to 4:30 p.m. with periodic weekend and evening community events.

Leadership & Supervision

• Provide direct supervision to Housing Resources staff, including coaching, performance evaluation, and professional development.
• Conduct regular team meetings and individual supervision to ensure programming fidelity, quality assurance, and consistent implementation of best practices.
• Serve as the point of escalation for complex cases involving CMH consumers, individuals with co-occurring conditions, or those requiring Medicaid-billable interventions.
• Ensure staff adherence to housing best practices, trauma‑informed care, and person‑centered planning models.

Program Operations & Compliance

• Oversee day-to-day operations of housing counseling and housing navigation services within the housing programs.
• Ensure program activities meet HUD, MSHDA, MDHHS, United Way, Medicaid, and agency requirements.
• Provide oversight and quality control of documentation, service plans, and case files, ensuring accuracy and timeliness.
• Monitor caseload distribution, staff productivity, and program outcomes to meet performance benchmarks.
• Support staff in administering flexible financial assistance and ensure proper documentation for billing and audit readiness.

Advanced Case Management & Clinical Knowledge

• Provide advanced-level case consultations involving individuals with serious mental illness (SMI), substance use disorders (SUD), developmental disabilities, or intensive behavioral needs.
• Guide staff in navigating housing counseling systems, CMH systems, Medicaid service arrays, and crisis support resources.
• Ensure procedures are in place to identify individuals eligible for Medicaid-funded support and assist staff in linking consumers appropriately.
• Maintain strong collaborative relationships with CMH agencies, street outreach teams, hospitals, and other behavioral health providers.

Community Engagement

• Support staff in building and sustaining relationships with landlords and property managers to expand housing opportunities.
• Represent CHN and the Housing Resources Department in community meetings, Continuums of Care (CoCs), Local Planning Bodies (LPBs), and partnership initiatives.
• Promote collaborative problem-solving across community agencies to support housing stability.

Training & Development

• Mentor staff and lead training on:
• Diversion strategies
• Homebuying Education
• Critical Time Intervention (CTI)
• Trauma-informed care
• Working with CMH consumers
• Medicaid billing basics and documentation expectations
• Ensure ongoing competency through skill-building, shadowing opportunities, and refresher trainings.

Qualifications and Skills

• Bachelor's degree in social work, Human Services, Psychology, or a related field required;
• HUD Housing Counseling Certified
• Minimum 3–5 years of case management experience, including work with community mental health consumers, individuals with complex needs, and experience navigating Medicaid-funded services.
• Prior supervisory experience is strongly preferred.
• Knowledge of Michigan CMH systems, Medicaid documentation standards, and behavioral health supports.
• Proficiency with Microsoft Office, Windows, Outlook, and electronic record systems.
• Ability to independently navigate Homeless Management Information System (HMIS) or willingness to complete required HMIS certification.
• Strong communication skills, both written and verbal, with experience engaging vulnerable populations.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Valid driver's license, reliable transportation, and auto insurance meeting the organizational requirements.

Agency Expectations

• Commitment to confidentiality, integrity, and adherence to organizational values.
• Adhere to agency policies and procedures.
• Demonstrate exceptional communication and organizational skills.
• Maintain a positive and respectful attitude.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time and prepared to perform duties of position.
• Proactively and effectively communicate the knowledge gained from education/trainings/conferences to others in the organization through the use of presentations, emails, and conversations.
• Execute all duties within the framework of Housing First and trauma-informed care principles.
• Prioritize cultural understanding, respect, resilience, adaptability, conflict resolution, and resourcefulness.
• Upholds organizations core values of integrity, inclusion, innovation, passion and vision within our organization and the people we serve.
• Have a strong work ethic that equally prioritizes the needs of participants and the needs of the organization.
• Display effective leadership skills to gain and maintain credibility, trust, and respect of all employees.

Travel

Some travel is required for supervision of staff in the community, meetings with community partners, and attendance at off‑site meetings or events. A clean motor vehicle record may be required due to driving being an essential job function.

Work Environment and Physical Demands

The role includes a mix of office-based, remote, and community-based work and must be able to:

• Travel to partner locations, participant homes, and community spaces.
• Perform physical tasks such as standing, walking, entering and exiting vehicles, and lifting materials as needed.
• Occasionally use a step stool to access files or supplies.

Disclaimer

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.