Quality Management Lead

Quality Management LeadThe purpose of this role is to be the first contact for EDM North America (NA) customers to handle quality relevant topics including non-conformance handling, quality inquiry, customer audit coordination, certificate of analysis (CoA) upload, and white paper/process change notice (PCN) communication. Providing local quality management support in NA for business growth and customer satisfaction enhancement. Being local quality contact in NA for third-party QC lab evaluation and qualification and providing support for supplier management. As a Quality Management Lead, you create chemistry by...Maintaining internal/external contact window for EDM NA customers on quality related inquiries/survey/quality audit/complaints/troubleshooting, etc… Customer relationship management with EDM US customers and take the responsibility to provide initial response to EDM US customers Collaborate with NA business team to meet quality requirements from EDM NA customers and maintain customer satisfaction Collect correct and necessary information to coordinate customer quality request internal/external communication, and implementation follow-up Coordinate customer inquiry/complaint investigation with internal cross function team and provide on-time response to customer including Kuanyin site in Taiwan and Ludwigshafen in Germany Process Change Notice (PCN) report and white paper preparation, communication and follow-up for on-time implementation Collaborate with production site CQM team to finish OCAP, worse chart, BKM, related quality requirements investigation, etc… Collaborate with production site CQM team in preparing regular PCS review, customer audit, and quality inquiring. Take the ownership for CoA and production resume upload for customer system and collaborate with Taiwan/LU team for COA/Production resume upload working model optimization for all batches shipped Being local quality staff in NA to evaluate/qualify third-party QC lab by closely working with the production site QC lab. Provide local support in NA for supplier management like supplier audit, visit.If you have... 5+ years of experience in semiconductor or quality field (customer quality experience or supplier quality experience is preferred) Strong interpersonal/customer dealing skill/coordination, open-minded and positive thinking, value selling, and hands-on skill Master degree in Engineering, Industry Engineering, Chemical engineering, Chemical, Statistic, MBA..etc. Strong English speaking/writing/listening/reading skills are essential and Mandarin is nice to have Proficient at Microsoft Office, Statistic Software (JMP, statistic..), Digitalization, Database Programing is plusCreate your own chemistry with View email address on click.appcast.io At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call View email address on click.appcast.io . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: Flexible work arrangements whenever possible Highly competitive retirement savings plan with company match and investment options Well-being programs that include comprehensive mental health support for you and your household family members Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) Back-up child and elder care with discount programs for families of all ages and stages Mentoring and career development opportunities that allow you to share, learn, and thrive Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. Employee crisis support for when the unexpected happens Access to our BASF wine cellar, employee discounts, and much more!