Rental & Events Manager (Full-Time, Hourly)

JOB SUMMARY

The Rental & Events Manager will support the duties necessary to ensure the smooth operation of events, client retention, and growth. The ideal candidate will have proven experience in customer service, financial reporting, and staff management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to rental inquiries and assess event feasibility based on space, staffing, and technical requirements Provide accurate information and proposals to prospective clients Prepare, issue, and manage rental contracts, deposits, invoices, and final settlements

EVENT ADVANCEMENT & PLANNING

Advance all rental events, including timelines, staffing plans, technical needs, and space layouts Coordinate with the Production team to finalize technical, staffing, and facility requirements Serve as liaison with Marketing and Box Office teams for ticketed and public rental events

DAY-OF EVENT OPERATIONS

Oversee on-site execution of rental events, including load‑in/load‑out, staffing, security, volunteers, parking, and client relations Ensure smooth event operations and a high‑quality guest and client experience Handle client concerns and customer service issues and coordinate resolution with internal teams

FINANCIAL & BUDGET MANAGEMENT

Prepare and reconcile final event settlements

DEPARTMENT GROWTH & PARTNERSHIPS

Develop and grow the rentals program by initiating outreach to local organizations, businesses, and nonprofits Conduct site tours, cultivate client relationships, and generate new rental opportunities Work closely with Box Office, House Management, Production, Marketing, and Operations staff to ensure successful events Review front‑of‑house schedules and staffing plans for rental events Support the Director of Front of House & Rental Operations with ongoing projects, tours, and operational improvements

SYSTEMS & ADMINISTRATION

Use various programs and software to manage scheduling, ticketing, reporting, and customer feedback Maintain accurate records, schedules, and event documentation

EXPERIENCE

Two to four years of related venue operations experience or an equivalent combination of education and experience.

QUALIFICATIONS

Significant experience in Microsoft Word, Excel, and Outlook, and ability to learn all required business systems, including any financial reporting systems. Must be detail‑oriented, organized, and able to multitask. Exceptional customer service, oral and written communication, and interpersonal skills. Must have flexibility in hours and days available for scheduled events, including nights, weekends, and some holidays.

COMPENSATION AND BENEFITS

$52,000 annual salary, plus performance‑based bonuses tied to new rental client growth – 40 hours/week, Non‑Exempt, Full‑Time 28 Days (224 hours) of Paid Time Off Health Insurance – ranging from $0 out of pocket to $63.00 deducted from bi‑weekly paycheck Dental and Vision Insurance Options Paid garage parking Potential for growth and increased earnings The Carolina Theatre is an Equal Opportunity Employer, values a diversity of people and experiences, and strongly encourages qualified candidates from all backgrounds to apply. #J-18808-Ljbffr Carolina Theatre of Durham