Student Tour Guide

Job Summary

The Student Tour Guide and Welcome Center Representative interacts with the public on a regular basis through campus tours, in-person conversations, and telephone calls. As a Student Tour Guide you will also assist in on-campus recruitment events such as Eagle EXPO and Say Yes to the Nest.

Job Description

Typical duties include but are not limited:

• Ensures high quality customer service and a friendly, welcoming atmosphere within the Welcome Center.
• Provides campus tours.
• Greets visitors to campus and provide them with relevant information according to their needs.
• Answers incoming calls/screens and routes the calls to the proper resource if unable to assist caller.
• Performs general office duties to include stuffing envelopes, collating materials, compiling statistics, and using basic office machinery.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• Must be a student at Florida Gulf Coast University, at the time of hire and throughout the appointment.
• Have a minimum GPA 2.5 and in good conduct standing with the University.
• Available to work a minimum of 8 hours per week between 8:00 a.m. and 5:00 p.m. Monday through Friday.

Preferred Qualifications:

• Experience in providing high quality customer service.
• Experience leading and interacting with large groups of people.
• Extensive knowledge of campus resources.
• Bilingual: Spanish

Knowledge, Skills, and Abilities:

• Ability to lead groups all across campus.
• Ability to work through all types of weather.
• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.