Student Tour Guide
Florida Gulf Coast University
Job Summary The Student Tour Guide and Welcome Center Representative interacts with the public on a regular basis through campus tours, in-person conversations, and telephone calls. As a Student Tour Guide you will also assist in on-campus recruitment events such as Eagle EXPO and Say Yes to the Nest. Job Description Typical duties include but are not limited:
- Ensures high quality customer service and a friendly, welcoming atmosphere within the Welcome Center.
- Provides campus tours.
- Greets visitors to campus and provide them with relevant information according to their needs.
- Answers incoming calls/screens and routes the calls to the proper resource if unable to assist caller.
- Performs general office duties to include stuffing envelopes, collating materials, compiling statistics, and using basic office machinery.
- Performs other job-related duties as assigned.
- Must be a student at Florida Gulf Coast University, at the time of hire and throughout the appointment.
- Have a minimum GPA 2.5 and in good conduct standing with the University.
- Available to work a minimum of 8 hours per week between 8:00 a.m. and 5:00 p.m. Monday through Friday.
- Experience in providing high quality customer service.
- Experience leading and interacting with large groups of people.
- Extensive knowledge of campus resources.
- Bilingual: Spanish
- Ability to lead groups all across campus.
- Ability to work through all types of weather.
- Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
- Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
- Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
- Provide quality customer service by creating a welcoming and supportive environment.
- Present a professional image in word, action and attire.
- Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
- Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
Vacancy posted 5 days ago
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