Patient Access Rep II Clinic

Job Summary and Responsibilities

As a Patient Access Representative you will manage administrative duties for the patient intake process in our clinic adhering to established guidelines.

Every day you will interact with patients in person and by phone facilitating check-in/out collecting data and payments validating insurance scheduling appointments and processing referrals and authorizations.

To be successful you will demonstrate critical thinking strong customer service and knowledge of insurance billing and medical terminology ensuring a seamless high-quality patient intake experience.

• Performs collection functions and financial assistance for payment methods
• Conducts interviews with patients and/or family members
• Collect and/or negotiate point of service payments or link to financial assistance programs
• Must be capable of articulating information in a courteous clear and informative manner to patients guarantors family members clinical staff other hospital personnel vendors physicians and their office staff
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible coinsurance and standard copay benefit designs based on established charge estimates for common procedures
• Counsels patients regarding their thirdparty coverage financial responsibility and billing procedures

Job Requirements

Required

• High School Graduate upon hire or
• High School GED upon hire and
• One (1) years of experience upon hire
• None upon hire

Where Youll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.