Service Operations Leader | Fleet & Budget Excellence

Job Summary Operations Managers are responsible for the performance of the Service Department. They are accountable for the backlog, inventory, fleet, and personnel as well as verifying labor pricing and logistics. As the frontline leader, the Operations Manager will lead the service department to increase its efficiency and profitability while retaining quality employees and following the company’s policies and procedures. Essential Job Functions Managing day‑to‑day operations of the service department. Overseeing scheduling and progress of both planned work orders and reactive service calls, ensuring efficient completion and proper assignment of technicians and equipment. Overseeing fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports to identify maintenance issues and ensure compliance with DOT regulations. Managing and executing projects from start to finish, ensuring timely completion that meets established standards. Preparing and managing the department’s budget, ensuring costs are controlled and aligned with company financial goals. Supervising personnel by ensuring staff are adequately trained, motivated, and held accountable for their work performance. Creating and implementing professional development plans for team members to foster career growth and improve overall job performance. Ensuring the department meets key performance indicators (KPIs), improves employee retention, and drives continuous improvement in operational performance and regulatory compliance. Knowledge, Skills, and Abilities Comprehensive knowledge of inventory control, fleet management, and service operations to ensure departmental efficiency and compliance with company standards. Advanced skills in Microsoft Office to manage budgets, analyze performance data, and support informed decision‑making. Ability to evaluate financial statements and align departmental spending with organizational goals through effective budget management. Strong customer service skills to maintain positive relationships with internal team members and external clients, contributing to high service satisfaction. Structured and strategic thinking when allocating resources, managing projects, and solving operational challenges. Practical knowledge of mechanical systems and DOT regulations to oversee vehicle maintenance and support technician readiness. Supervisory Responsibilities This position has supervisory responsibilities. Work Environment and Physical Demands In‑office environment with occasional visits to local job sites. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Planned Business Travel This job requires at least 10% planned business travel. Education and Experience High School diploma or equivalent is required. Associate or bachelor’s degree preferred. Five years of experience in a related field as an individual contributor. Combining experience in customer service or operation practices of five or more years with education is desirable. Previous leadership experience is required. Compensation The anticipated compensation range for this role is $86,000.00 to $110,000.00 plus bonus potential and a company vehicle, reflecting the range DuraServ expects to pay at the time of hire based on geographic market, skills, experience, and qualifications. Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off and company holidays Equal Opportunity Employment DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. Accommodation DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email View email address on click.appcast.io. #J-18808-Ljbffr DuraServ LLC