Sr Services Advisor - Managed Services (AMS / Premium Support)

Role: Senior Services Advisor - Managed Services (AMS/Premium Support)

Location: US Remote

Synonymous Business Title (s): Sr. Services Advisor, Sr. Sales Services Advisor, Senior Pre-Sales Engineer

Overview:

The Sr. Services Advisor - Managed Services (AMS/Premium Support) specializes in extended premium support and application managed services (AMS) and is a quota-carrying specialist sales overlay role within Blue Yonder's Professional Services Sales organization. This position is responsible for driving bookings for Blue Yonder's CX Subscription Services (Enhanced Support & Managed Services offering) across Blue Yonder's installed base and net new customers. The role owns ultimate accountability for developing and executing a territory plan that achieves overall pipeline and booking targets.

The role partners closely with Client Partners, Account Executives, Services Delivery, and Customer Success to identify, shape, and close recurring services opportunities that help customers stabilize, optimize, and continuously improve their Blue Yonder solutions post Go-Live.

This senior advisor serves as a Managed Services subject matter expert (SME), bringing strong expertise in recurring services models, post-go-live support strategies, and customer operational challenges, and translating that insight into customer-facing, value-driven solution narratives and services offerings.

This is a highly consultative, externally focused role, not a back-office or delivery function, requiring strong customer presentation, storytelling, and sales overlay capabilities to position Managed Services as a strategic driver of long-term customer value and outcomes.

What You'll Be Doing:

Revenue Ownership & Pipeline Management

• Carry a CX Subscription booking quota focused on Enhanced Support and Application Managed Services.
• Build, manage, and forecast a qualified services pipeline across assigned territories and accounts.
• Own opportunity strategy and execution for services deals, from early identification through close.
• Ensure forecast accuracy and disciplined pipeline hygiene in Salesforce (or equivalent CRM).
• Drive bookings, recurring revenue growth, and margin-aligned deal structures.

Sales Execution & Client Engagement

• Act as the primary services sales lead supporting Client Partners and Account Executives on Enhanced Support and AMS opportunities.
• Lead and participate in customer discovery sessions focused on operational pain points, system adoption, stability, and performance.
• Serve as a customer-facing SME, driving executive-level conversations and clearly articulating the value of Managed Services
• Position Enhanced Support and AMS as critical enablers of supply chain resilience, system reliability, and continuous improvement.

Solutioning, Pricing & Deal Structuring

• Lead solution design for Enhanced Support and AMS offerings, aligning scope to customer maturity, complexity, and business outcomes.
• Translate Blue Yonder product usage, support trends, and operational challenges into clearly defined service scopes.
• Develop pricing models, multi-year commercial structures, and business cases aligned to Blue Yonder services margin targets.
• Own the creation and review of proposals, Statements of Work (SOWs), and services contract components.
• Partner with Legal, Finance, and Services Delivery to negotiate scope, pricing, and commercial terms and drive deals to closure.

Territory & Account Planning

• Collaborate with Client Partners to develop joint territory and account plans focused on expanding recurring services revenue.
• Identify whitespace opportunities across Blue Yonder's install base, including post-implementation stabilization, optimization, and transformation services.
• Proactively target accounts with high operational complexity, frequent change, or limited internal support capacity.

Sales Enablement & Offering Evolution

• Contribute to the development and execution of Blue Yonder services sales plays, messaging, and value propositions.
• Enable Client Partners and account teams on Enhanced Support and AMS positioning, differentiation, and when-to-sell signals.
• Provide structured market feedback to Services Leadership and Delivery on customer needs, adoption challenges, and competitive dynamics.
• Support standardization and scalability of services offerings across regions and customer segments.

What We're Looking For:

Qualifications

• 8+ years of experience in enterprise software, professional services sales, or managed services sales.
• MUST have proven success in a quota-carrying, customer-facing sales or presales overlay role selling recurring services, AMS, or post-go-live support offerings
• Strong experience leading customer presentations, solutioning discussions, and executive-level conversations
• Demonstrated ability to lead complex, multi-stakeholder deal cycles
• Strong commercial acumen, including pricing, margin management, and contract structuring
• Executive-level communication, storytelling, and consultative selling skills

Preferred Experience

• Strong understanding of supply chain software environments and the realities of operating enterprise platforms in production
• Experience selling into large, complex supply chain organizations (retail, manufacturing, logistics, or distribution)
• Familiarity with Blue Yonder solutions, implementations, support, or consulting engagements
• Experience selling multi-year managed services or outcome-based support models
• Background working in matrixed, global enterprise organizations

#LI-MH1

#LI-Remote

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The base annual salary for this position is $137,126.93 - $172,873.06

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.