Night Auditor

If you are passionate about hospitality, thrive in a boutique luxury environment, and are driven to create exceptional guest experiences, an exciting opportunity awaits in the heart of Palm Desert. At HOTEL PASEO, Autograph Collection, contemporary sophistication blends seamlessly with the relaxed energy of the desert, creating a destination that is both vibrant and refined. We are seeking a Night Auditor who will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day’s operations. Part of the Milwaukee-based Marcus Hotels & Resorts portfolio, HOTEL PASEO offers guests a distinctive desert retreat featuring 150 thoughtfully designed guest rooms and suites, many showcasing breathtaking views of the San Jacinto Mountains and palm-lined landscape. Guests can unwind by our resort-style pool and on-site spa, explore the area on complimentary bicycles, and enjoy inspired dining at Larkspur Grill, Lemon Drop Pool Bar or Café Paseo. Located along world-renowned El Paseo, our boutique hotel places guests steps from premier shopping, art galleries, acclaimed restaurants, and vibrant nightlife while serving as the perfect gateway to Palm Springs and the Coachella Valley. We have opportunities for both full time and part time associates. What will you be doing? Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management. Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System). Provide quality service for guests in an efficient, professional and courteous manner. Take ownership of guest complaints and provide prompt solutions within scope of authority. Monitor front desk areas for safety, security, and appearance and report any injuries, accidents or problems as necessary. Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work. Be responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy. Perform other duties as assigned. What do you bring to the role? Ability and willingness to work the overnight, 3rd shift. High school diploma or equivalent is required. Previous Night Audit experience is preferred. Overnight and Weekend availability is required. Ability to understand, follow, and effectively communicate both written & verbally in English. Thorough understanding of basic math and accounting skills. Ability to make sound decisions with little supervision and to work under pressure in a fast paced environment. What’s in it for you? Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations. Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa. Paid time off. Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer for full time associates. 401k with employer match. Ability to grow your career and transfer from one property to another. Early wage access. Free parking. And more! Pay Estimate Starting at $20.60/hour About Us A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. We are an equal opportunity employer and maintain a drug free workplace. This organization uses E-Verify to confirm employment eligibility in the US. #J-18808-Ljbffr