Client Service Associate, Mutual Fund Service Desk

Virtus is dedicated to the success of employees and helping everyone on our team achieve their goals.

We are a dynamic, fast-growing organization with the resources of a large firm and the innovative environment of an entrepreneurial company that promotes collaboration and employee engagement. Every member of our team is empowered to make a tangible impact in offering clients high-quality investment strategies to meet their financial needs and delivering value for our shareholders.

We are an organization where employees can thrive personally and professionally. Professional development opportunities help employees enhance their skills and grow in their careers. Meaningful financial rewards and a comprehensive package of benefits support employees at every stage of life and encourage work-life balance, and physical, emotional and mental well-being.

We believe in the value of a diverse, inclusive, and respectful work environment and are committed to making a positive impact in the communities where we live and work.

Benefits and Wellness

At Virtus, we believe that supporting our employees goes beyond the workplace. We offer competitive pay and a comprehensive benefits package designed to support your health, financial well-being, personal growth, and work-life balance. Benefits include medical, dental, and vision coverage beginning on your first day of employment, a 401(k) plan with a competitive company match and immediate vesting, company-paid life and disability insurance, supplemental insurance options, and a Health Savings Account with company contributions. Employees also have access to Flexible Spending Accounts, including Dependent Care FSA, a wellness program, tuition reimbursement, a 24/7 Employee Assistance Program, adoption assistance, paid family care time, and paid volunteer days, helping you thrive both professionally and personally.

Job Description

The Fund Services team is responsible for a variety of functions including client center and written communications; implementation of policies and procedures; oversight of Fund service providers and financial intermediaries; market timing analysis; reconciliation and reporting for financial intermediary sub transfer agency payments; preparation of fund announcements; and other regulatory tasks, as required. This role must be knowledgeable and trained to service multiple product lines including open-end and closed-end funds, college access savings, variable insurance funds, offshore mutual funds, and corporate stock clients.

Primary Job Responsibilities:

• Provide accurate, time-sensitive, and cost-effective services to our mutual funds, college access 529, and offshore clients as well as company stockholders, and intermediaries through inbound calls via the call center or written inquiries that enhance client service and contribute to the overall success of our business.
• Work closely with outsourced service providers (BNY Mellon, Computershare, Broadridge, etc.) to ensure adherence to high quality and quantity standards. Research and provide information on operational processes as required and ensure service providers’ policies and procedures are being followed.
• Draft policies and testing procedures to adhere to industry and compliance standards. Work closely with Mutual Fund Services management to ensure compliance and operational processes are developed and functional and that they satisfy new or changing corporate policies, SEC, FINRA, or other applicable industry or regulatory regulations.
• Provide ongoing research of the mutual fund industry to keep current with industry standards, laws, and regulations.

Ideal Qualifications:

• Bachelor's degree preferred.
• FINRA Series 6 required (within 6 months of hire).
• Mutual fund experience as well as transfer agency service provider expertise is preferred.
• Effective interpersonal communication skills (oral/written) with demonstrated ability to collaborate and positively influence diverse audiences internally and externally at all levels of the organization.
• Able to independently multitask and rapidly change focus as business needs dictate.
• Fluent in general office software including but not limited to Word, Excel, and report writing tools and the strong potential to independently develop new software skills.

The salary range for this role is $58,000 to $64,000.

The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. This position is also eligible to participate in the annual incentive plan.

This position requires U.S. citizenship or lawful permanent residency (Green Card holder) as a condition of employment. We are unable to sponsor work visas or provide support for OPT/CPT programs for this role.

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