Service Associate

Service Associate OpportunitySchedule: Full-Time (40+ hours/week)Location: Mackey's ColchesterRequirements: Must be 18+ years oldSince 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job—it's a career path in a growing company where your contributions directly impact our success.You'll make an impact by:Delivering exceptional customer service as the face of Mackey'sLeading by example and mentoring team membersManaging inventory control processes with precisionOperating equipment including forklifts (training provided)Creating inspiring product displays and merchandisingSupporting both in-store and online order fulfillmentContributing ideas to improve our operationsWhat you bring:A passion for customer service and problem-solvingPhysical capability to lift up to 50 lbs regularlyDesire to learn and master new skillsFlexibility to work in a dynamic retail environmentAvailability to work one weekend day per week (with one regular weekend day off)Forklift certification or willingness to obtain (we provide training)Our team members share these core values:Teamwork: We collaborate to achieve more togetherAccountability: We take ownership of our work and resultsEmpathy: We truly understand our customers' and teammates' needsHonesty: We operate with integrity in all interactionsPride: We take satisfaction in excellent work and attention to detailWhy join Mackey's?Be part of a growing, innovative family businessComprehensive benefits including health insurance and 401(k)Paid time off to maintain work-life balanceRegular, predictable schedulingEmployee discounts on the products you loveA supportive team environment where your voice mattersOur retail environment is dynamic and engaging. The role requires:Active movement including reaching, bending, and liftingHandling products weighing 5-50 lbsAdapting to seasonal changes in product offerings and weather conditionsExtended periods of standing or walking between breaksOperating in both traditional retail and e-commerce fulfillment environmentsAt Mackey's, we're more than just a retail store—we're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.Apply today and discover why Mackey's Grows—not just as a business, but as a team and a family.Mackey's is an equal opportunity employer committed to diversity in the workplace. Mackey's