Membership Coordinator

Job Description

Job Description

Salary: $23.00 - $32.00 per hour

Membership Coordinator - Handyside Plumbing, HVAC & Electrical

Work hard, grow far... right here in Central PA!

Are you the kind of person who turns challenges into opportunities and loves making customers feel genuinely taken care of? As our Membership Coordinator, you'll own and grow one of the most important relationships we have: the one with our members.

You'll be the friendly, reliable point of contact our members count on. You'll keep accounts accurate, schedule maintenance ahead of the curve, track what's working, and bring fresh ideas to make the program even better. If you're organized, self-motivated, and energized by great service, you'll fit right in.

What You'll Do:

Customer Communication & Scheduling

• Be the primary point of contact for our membership customers, with prompt, professional, friendly communication.
• Proactively schedule maintenance visits up to six months ahead using our automated system (calls, voicemail drops, emails, and texts).
• Educate customers on everything their membership gets them.

Membership Management

• Enroll new members and keep accurate records in ServiceTitan.
• Set up recurring services for easy booking and make sure technicians have what they need for every visit.
• Monitor membership metrics and report on retention and sales.

Marketing & Growth

• Develop strategies to attract new members and re-engage current ones through educational campaigns and promotions.
• Build welcome packages and keep member benefits front and center.

Program Improvement & Support

• Generate ideas to strengthen the membership program and support the team with member questions.
• Train teammates on membership benefits, booking procedures, and service documentation.

A Little Bit of Everything Else

• Support the call center during peak seasons.
• Participate in our weekly on-call rotation.
• Jump in wherever the team needs you.

Why You'll Love It Here:

• Weekly pay with direct deposit
• Healthcare for you, on us! $0 premium
• Bonuses for selling memberships
• Dental, vision & Aflac add-ons
• Employee Assistance Program
• 401(k) with company match
• Paid time off, paid holidays & your birthday off!
• Company-provided phone
• Quarterly breakfast parties
• Quarterly performance reviews
• Paid training opportunities
  

What We're Looking For:

• Customer service experience, ideally in a membership or service-industry role.
• Strong organization and time management; you keep a lot of plates spinning without dropping one.
• A collaborative spirit that adds to a supportive, positive team.
• Self-motivation and the ability to work independently.
• Comfort with CRM systems (ServiceTitan a plus) and Microsoft Office.
• Excellent written and verbal communication.
• Accurate, efficient typing for correspondence and documentation.
• Ability to thrive in a fast-paced environment.
• Ability to pass a background screening.

For nearly 30 years, Handyside Plumbing, HVAC & Electrical has been Central PA's go-to for residential home services. We're a family-owned team that genuinely cares about our coworkers, our customers, and our community, and it shows: we've been named to Harrisburg Magazine's Simply the Best , we're a proud Best Place to Work 2025 , and we hold a 4.9-star rating on Google. When you work hard here, the possibilities are endless!

Our Core Values

RESPECT ENTHUSIASM ACCOUNTABILITY CONFIDENCE HONESTY

Together, we REACH for the same goals.

At Handyside, we offer a dynamic environment built on teamwork, innovation, and growth. If you're passionate about customer service and love a collaborative crew, we'd love to meet you. Come reach new heights with us.

Ready to apply? Submit your resume today.

Need to reach us? Call Lindsey at View phone number on ziprecruiter.com.