Associate Manager of Membership

NYBG J ob Description

Title Reports t o

Associate Manager of Membership

Director of Membership

Position Summary :

The Associate Manager of Membership will w ork as part of a team in a fast-paced environment to manage relations with members, including phone and written customer service communications, data entry, managing the logistics of member programming , and marketing emails . Strong interpersonal skills and excellent organizational skills are essential.

Specific Duties & Responsibilities :

Customer Service & Administration

• Provide exceptional customer service to members via phone and email, including relaying information on garden events, programs, membership, and finalizing membership sales.

• Collaborate with colleagues to ensure the highest level of m ember satisfaction and r esolv ing customer service issues.

• Update membership database accurately and to Garden standards.

• Support the process of membership card fulfillments, including preparing fulfillment files for lettershop submission and overseeing in-house fulfillments.

• Generate donor acknowledgements and oversee office inventory.

• Supervise junior staff as needed.

• Assist the Membership Manager and Director with projects, including but not limited to, training part-time staff in office procedures and liaising with other departments.

Marketing

• Develop and maintain a detailed email marketing calendar to ensure timely and coordinated email communications.

• Create, schedule, and manage member emai ls , including newsletters, promotional offers, event invitations, and renewals. Craft persuasive and engaging email copy that resonates with diverse member segments.

• Perform quality assurance review s during the approval process and share final details with necessary internal partners .

Events and Programs

• Create, implement, and manage logistics of member programs and events , while being mindful of bu d get considerations .

Qualifications :

• Bachelor’s degree or minimum of 2 years of work experience in customer service or non-profit institution is required .

• Proficient in Microsoft Word and Excel . E xperience with Raiser's Edge or another CRM system, and email marketing tools a plus .

• Demonstrated comfort with AI tools and emerging technologies to support productivity, automate routine tasks, and support data organization with a willingness to continue learning as tools evolve .

• Proactive mindset and strong interpersonal skills are required, along with excellent communication and organizational skills.

• Must be available to work occasional weekends, holidays, or early mornings as needed.

• Able to work as a member of a team , as well as independently.

• Valid driver’s license required.

Physical Demands & Work Environment:

• Prolonged sitting in an office environment

• Prolong ed standing when managing onsite events and programs

• Driving a golf cart around garden grounds

• Carrying boxes of program materials ; less than 25 lbs

Baseline Work Schedule:

Monday-Friday, 9 a.m. to 5 p.m.

Salary : $58,000

Benefits:

• 15 Vacation Days

• 13 Paid Holidays

• 12 Sick Days

• Health and Dental Insurance Coverage

• 401K

• Pension Plan

If you require an accommodation for any part of the application process, please notify the Human Resources department at View email address on click.appcast.io .

If you are interested in applying for a position at the New York Botanical Garden, please go to to submit your application.

EOE/BIPOC/F/Persons with disabilities/Veterans