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General Manager

Pizza Hut

Hickory, NC
Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary:

Reports to District Manager -

Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Pay Rate(If Applicable):

Duties/Responsibilities
  • Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
  • Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
  • Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
  • Maintain Excellent Customer Service Standards
  • Enforce and Follow Pizza Hut Service Principals
  • (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
  • Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
  • Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
  • Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
  • Develop a Store Team that Has High Customer Satisfaction Results
  • Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
  • (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
  • Work with District Manager to Keep Facility Up to Standard and in Good Repair
  • Responsible for Restaurant P&L Management
  • Evaluate and Improve Operational and Financial Performance of Restaurant
  • Communicate Company Initiatives and Programs to Restaurant Teams
  • Own the Career Development and Performance Management Process for Restaurant Team (MSM)
  • Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
  • Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
  • Compliant with All Laws and Regulations
  • Ensures a Safe Work Environment is Provided in Restaurant
  • Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
  • Demonstrate Trade Area Knowledge
  • Manage and Maintain Positive Vendor Relationships
  • Brand Steward for Pizza Hut Brand
  • Maintain Restaurant Calendar
  • Manages and adheres to Tasty Hut, LLC Handbook and Policies
  • Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
  • Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
  • Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
  • Other Duties as Assigned
Training/Requirements.
  • Be A Customer Maniac! - All Roles
  • Serv Safe Certified
  • Lead On! Shift Leader
  • MSM Course 10
  • Proficient at Microsoft Office
  • Lead On! General Manager and Computer basics
  • Reliable Transportation
  • Communicate, Give Feedback
  • Valid Driver's License and Car Insurance Required
  • Adhere to GM Schedule Requirements (Peak Hours)
  • Motor Vehicle Record Check
Apply
Vacancy posted 3 days ago
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