Restaurant Manager
Iron Horse Hotel Milwaukee
THE YARD Restaurant Manager The Restaurant Manager is responsible for owning and operating The Yard as a standalone, high-energy venue within the property. This role leads all front-of-house operations across indoor and outdoor spaces, with full accountability for guest experience, team performance, and revenue execution. Responsibilities: Full Venue Ownership • Take full responsibility for the performance and execution of The Yard • Operate the space as a standalone concept with a strong identity and consistent energy • Be the visible leader on the floor, setting the tone for both guests and staff • Ensure the venue is consistently busy, engaging, and well-managed Guest Experience & Sales Leadership • Actively engage with guests and build relationships to drive repeat business • Identify opportunities to increase revenue through upselling, programming, and guest interaction • Maintain a strong presence during peak periods, ensuring energy and service remain high • Deliver an experience that feels intentional, not routine Outdoor & Experience-Driven Operations • Lead operations across both indoor and outdoor spaces, with a focus on seasonal performance • Manage the flow, layout, and energy of the patio and open-air environment • Ensure all elements of the space, including seating, lighting, and setup, contribute to the guest experience • Adapt operations based on weather, volume, and event programming Live Fire & Concept Integration • Work closely with the kitchen to support and showcase live fire cooking elements • Ensure the food experience is visible, engaging, and aligned with the concept • Maintain safe and effective integration of fire features within the guest environment Team Leadership & Culture • Build, train, and develop a high-performing front-of-house team • Set clear expectations for energy, service, and guest interaction • Hold team members accountable to standards and performance • Create a culture that is professional, fast-paced, and guest-focused Service Execution & Floor Control • Maintain full control of service flow, personnel, and pacing during all shifts • Adjust sections and personnel in real time based on volume • Step into service roles as needed to maintain standards • Ensure consistent execution across all areas of operation Bar & Revenue Performance • Oversee bar operations with a focus on speed, consistency, and profitability • Drive beverage sales through staff engagement and product knowledge • Ensure the beverage program supports the overall concept and guest experience Ambience & Programming • Own the atmosphere of the space, including music, lighting, and energy • Support and execute live music, events, and activations • Ensure the venue evolves throughout the day, from daytime social to high-energy evening environment Performance Expectations • Strong leadership presence with the ability to command and manage a high-volume floor • Proven ability to drive revenue, not just manage service • Consistent delivery of a high-energy, engaging guest experience • Ability to operate independently and make confident decisions • Accountability for results, including sales, labor, and guest satisfaction Qualifications: • 3 to 5+ years of restaurant or venue management experience • Experience in high-volume, event-driven, or outdoor dining environments strongly preferred • Demonstrated ability to lead teams and drive performance • Strong interpersonal and communication skills • Flexible availability, including nights, weekends, and peak seasonal periods Work Environment • Fast-paced, high-energy hospitality environment • Indoor and outdoor operations with exposure to varying weather conditions • Requires standing, walking, and active engagement throughout the shift • Includes late nights, weekends, and event-based scheduling What Success Looks Like • The Yard consistently operates as a busy, energetic, and well-executed venue • Guests stay longer, spend more, and return frequently • The team is engaged, accountable, and performing at a high level • Service flows smoothly even during peak periods • The space feels intentional, alive, and differentiated at all times Role Mindset This role is about ownership, not oversight. The Restaurant Manager is expected to take full responsibility for the performance of the venue, drive results, and create an experience that guests actively seek out.
• Full Venue Ownership • Take full responsibility for the performance and execution of The Yard • Operate the space as a standalone concept with a strong identity and consistent energy • Be the visible leader on the floor, setting the tone for both guests and staff • Ensure the venue is consistently busy, engaging, and well-managedGuest Experience & Sales Leadership • Actively engage with guests and build relationships to drive repeat business • Identify opportunities to increase revenue through upselling, programming, and guest interaction • Maintain a strong presence during peak periods, ensuring energy and service remain high • Deliver an experience that feels intentional, not routineOutdoor & Experience-Driven Operations • Lead operations across both indoor and outdoor spaces, with a focus on seasonal performance • Manage the flow, layout, and energy of the patio and open-air environment • Ensure all elements of the space, including seating, lighting, and setup, contribute to the guest experience • Adapt operations based on weather, volume, and event programmingLive Fire & Concept Integration • Work closely with the kitchen to support and showcase live fire cooking elements • Ensure the food experience is visible, engaging, and aligned with the concept • Maintain safe and effective integration of fire features within the guest environmentTeam Leadership & Culture • Build, train, and develop a high-performing front-of-house team • Set clear expectations for energy, service, and guest interaction • Hold team members accountable to standards and performance • Create a culture that is professional, fast-paced, and guest-focusedService Execution & Floor Control • Maintain full control of service flow, personnel, and pacing during all shifts • Adjust sections and personnel in real time based on volume • Step into service roles as needed to maintain standards • Ensure consistent execution across all areas of operationBar & Revenue Performance • Oversee bar operations with a focus on speed, consistency, and profitability • Drive beverage sales through staff engagement and product knowledge • Ensure the beverage program supports the overall concept and guest experienceAmbience & Programming • Own the atmosphere of the space, including music, lighting, and energy • Support and execute live music, events, and activations • Ensure the venue evolves throughout the day, from daytime social to high-energy evening environmentPerformance Expectations • Strong leadership presence with the ability to command and manage a high-volume floor • Proven ability to drive revenue, not just manage service • Consistent delivery of a high-energy, engaging guest experience • Ability to operate independently and make confident decisions • Accountability for results, including sales, labor, and guest satisfaction
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