Registration Authority (RA) Technician

Overview Mano Lani is looking for RA Technicians to support the PKI Enterprise Help Desk — the only PKI Enterprise help desk in the USMC — providing professional, courteous certificate lifecycle support to customers located throughout the world, including tactical and deployed environments. This is a fast-paced, mission-critical role requiring deep knowledge of DoD/NSS PKI registration authority processes and strong customer service skills. Key Responsibilities Perform certificate issuance, revocation, and key recovery operations for DoD/NSS NIPRNet and SIPRNet PKI customers Provide Level I PKI Help Desk support; route complex issues to Network Operations as required per the incident handling matrix Execute PIN resets for CAC and SIPRNet tokens; support Purebred and mobile device PKI certificate enrollment and troubleshooting Manage production and issuance of USMC Alternate Tokens via NEATs and DoD/NSS SIPRNet tokens via the Token Management System Execute certificate revocation within required timeframes; perform certificate disposition for USMC casualties Maintain daily physical and electronic records of all RA certificate activities as required by the DoD RA/LRA CPS and NSS RPS Submit and update Remedy tickets per established service level metrics; maintain SharePoint lists and databases for token and certificate lifecycle tracking Support creation and removal of LRAs; assist with LRA and Trusted Agent PKI training and outreach activities Assist Program of Record application owners with integration of Marine Corps PKI enabling technologies Perform operational testing of new token types, certificate types, and Token Management System updates Resolve customer PKI issues promptly to minimize downtime; coordinate with MCCOG sections, external USMC organizations, and other DoD agencies as needed Requirements Required Qualifications Must be a U.S. citizen and able to obtain and maintain a government security clearance Bachelor's degree in Information Technology, Cybersecurity, or Computer Science CompTIA Security+ CE or equivalent DoD 8570/8140 IAM Level II baseline certification DoD/NSS PKI Registration Authority Certification required DoD/NSS Key Recovery Agent Certification required Experience with or knowledge of DoD/NSS PKI RA/LRA Auditor processes Experience with enterprise PKI help desk operations in a DoD environment Preferred Qualifications Experience with NEATs, TMS, and Purebred mobile credential systems Familiarity with Remedy/E-ITSM ticketing and MCCOG SharePoint environments Experience supporting simultaneous NIPR and SIPR certificate operations Security: Requires the applicant to possess and maintain an active security clearance for the position. Eligibility requirements include US citizenship. Physical Requirements: Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs. Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics. Posted Salary Range USD $55,000.00 - USD $72,000.00 /Yr. #J-18808-Ljbffr Mano Lani