Computer Support Analyst II

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award‑winning provider of cybersecurity and end‑to‑end IT services, seeks a Computer Support Analyst II , you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems. How You Will Make An Impact Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and maintain hardware and software components of computer systems. Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals. Perform regular upgrades to ensure systems remain updated and secure. Collaborate with IT teams and vendors to ensure seamless integration and operation of systems. Create and maintain technical documentation and manuals. Train end-users on new hardware and software applications. Conduct remote troubleshooting when necessary. Ensure all IT equipment complies with organizational policies and procedures. Maintain confidentiality and security of all company and client information. What You Will Bring To The Table 2 plus years of proven experience as a Computer Support Analyst or similar role. Minimum of 1–3 years of hands‑on experience with Microsoft Intune management and maintenance. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Strong knowledge of computer systems, hardware, and software applications. Proficiency in troubleshooting technical issues and providing timely solutions. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively within a team environment. Strong analytical and problem‑solving skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus Interaction Daily interaction with client management and employees. Impact Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting View email address on click.appcast.io. #J-18808-Ljbffr Netrix LLC