National Accounts Coordinator

Job Description

Job Description

At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today.

SUMMARY:  This position is primarily responsible for coordinating Marketing and Sales activities with external accounts, to ensure they are exceeding their goals at the lowest possible cost of sale, by performing the following duties.

DUTIES AND RESPONSIBILITIES:

• Manages partnerships and relationships with third parties, such as national accounts and travel agencies.
• Works closely with the National Accounts Team to support plans to increase revenue and market share with established national and key accounts.
• Maintains log and calendar of activities and events not limited to Conferences, Trade Shows, Webinars, and Calls to ensure proper coverage.
• Ensures proper collateral is ordered and shipped in a timely manner fashion to support all of our activities throughout the year.
• Provides content (copy, images, etc.) for and review of marketing collateral, such as direct mail, e-blasts, and flyers.
• Liaises with external account contacts and internal Marketing and Sales to develop marketing/communication materials.
• Ensures accuracy and optimization of third-party marketing materials.
• Develops product and destination knowledge in an independent fashion.
• Develops and maintains content for external account websites and online forums.
• Works closely with Sales and Marketing to develop PowerPoint presentations.
• Performs other related duties as assigned by management.

  SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

  QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required: Contact Management Systems; Microsoft Office Suite; Project Management Software, Database Software, Internet Software, Electronic Mail Software, Reservation Software, Phone Software

  COMPETENCIES:

Inclusion & Respect

Demonstrates respect for diverse perspectives and backgrounds; fosters a safe, inclusive, and respectful workplace; actively supports equity, belonging, and mutual understanding.

Dependability

Takes ownership of responsibilities; follows through on commitments; meets deadlines; communicates proactively when circumstances shift.

Quality & Accountability

Delivers accurate, thoughtful work; applies feedback to improve outcomes; maintains high standards while balancing efficiency.

Collaboration & Teamwork

Partners effectively across teams and functions; values diverse viewpoints; build trust; advances shared goals and collective success.

Customer Focus

Responds with care and professionalism to internal and external customer needs; navigates challenges constructively; seeks feedback to elevate the experience.

Communication 

Communicates clearly and thoughtfully; adapts messaging; listens actively; presents ideas with confidence and purpose.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision; color vision