Service Coordinator- Chicago, IL

Service Coordinator

Seco Refrigeration- A Tech24 Company

Location: 2234 W Walnut St, Chicago, IL 60612

Compensation Range: $22-$30 per hour

* This is a fully on-site position. Candidates must be able to work from our Chicago, IL office during scheduled business hours*

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Heres what you can expect when you join our team:

• Work-Life Balance Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center

For over 40 years, Seco has provided reliable commercial HVAC and refrigeration services throughout Chicagoland. Our experienced technicians offer same-day and 24/7 emergency service for HVAC, refrigeration, ice machines, ventilation, and commercial kitchen equipment, with a commitment to quality workmanship and customer satisfaction.

Position Summary

As part of the Seco team and the broader Tech24 network, the Service Coordinator plays a key role in supporting daily service operations and project coordination. This position works closely with project managers, technicians, subcontractors, and customers to ensure projects and service work are scheduled, documented, and completed efficiently.

The Service Coordinator supports the daily operations of the service department by coordinating service calls, communicating with customers and technicians, maintaining accurate service records, and ensuring open work orders are followed through to completion. This position requires strong organization, attention to detail, customer service, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Receive incoming service requests and accurately enter customer and service-call information into the system.
• Answer and respond to incoming customer calls, emails, and after-hours messages.
• Communicate with customers regarding appointment confirmations, service status, return visits, and other updates.
• Update financial records and support the maintenance of accurate accounts payable and accounts receivable balances.
• Follow up with technicians to collect completed service tickets and outstanding documentation.
• Monitor open service calls and follow up on jobs requiring additional work or return visits.
• Coordinate with technicians and office personnel regarding parts availability and job readiness.
• Maintain service quote logs and customer portals.
• Identify missing or incomplete service information and follow up with the appropriate team member.
• Support additional administrative and operational responsibilities within the service department as needed.

Desired Qualifications

• 3+ years in service coordination, dispatch, customer service, data entry, or administrative support
• 3+ years of accounts payable/receivable experience a plus
• Working knowledge of the HVAC/R or commercial service industry preferred.
• Strong proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Strong data-entry skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to communicate professionally with customers, technicians, management, and other departments.
• Team-oriented with the ability to collaborate cross-functionally.
• Ability to prioritize multiple service calls and administrative responsibilities simultaneously.
• Ability to adapt quickly in a reactive, ever-changing service environment.
• Strong follow-through and a sense of urgency when addressing customer and operational needs.

Compensation Transparency

The advertised pay range for this position is $22-$30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.