Spa Sales and Guest Service Associate

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

At Hand & Stone, our vision is simple: to make each visit the best hour of our clients month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations.

Why Join Hand & Stone?
Opportunity This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success.
Convenience We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule.
Training & Growth Your career doesnt stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles.
Family Focused Enjoy meaningful work that improves liveswhile supporting your own. Associates receive a 10% weekly KinderCare childcare discount .

What Youll Do

• Welcome clients, build connections, and provide a 5-star experience.
• Confidently meet membership, gift card, and upgrade sales goals.
• Share service and promotion details with clarity and enthusiasm.
• Maintain knowledge of spa services and menu offerings.
• Answer phones, book appointments, and manage client files.
• Help uphold spa cleanliness and organization.
• Support team operations with various front desk responsibilities.

Pay & Benefits

• Base pay + commissions on memberships, gift cards, and service upgrades. (Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.)
• FREE Telemedicine access.
• FREE monthly massage or facial + 50% off additional services.
• 40% off retail products.
• 401(k) after 90 days.
• PTO after 1 year.
• Fun contests, team outings, and prize opportunities.
• Flexible leadership team with lots of advancement potential.

What Were Looking For

• A positive, professional attitude and desire to be part of a fun, supportive team.
• Strong multi-tasking and attention to detail.
• Great communicator with confidence in client interactions.
• High school diploma or equivalent required.
• Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
• Part-time: At least one evening and one weekend shift required.

No sales experience neededjust bring confidence, consistency, and a great attitude. Well give you the tools and training to succeed!
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