Delivery Coordinator

Position Summary The Delivery Coordinator (Delco) is responsible for ensuring timely delivery of products, communicating status to Customer Service Representatives and Delivery Assurance Manager, and acting as main point of contact for internal customers. Essential Job Responsibilities Coordinate and direct internal and external customer orders through the manufacturing process. Respond to delivery and product inquiries, including direct communication with plant operations, shipping, and quality. Engage daily with the Delivery Assurance Manager to identify delivery risks, barriers, and status. Identify obstacles early, resolve impediments, and escale when needed. Participate in resolution of process flow routes to improve efficiency and reduce costs. Maintain delivery schedules to ensure timely completion; communicate clear, timely status through tools to upstream customers. Work closely with site operations to ensure stable workflow of orders, priorities, and stock management (e.g., stagnant WIP, work order issues, holds). Communicate directly with Master Schedulers, Materials Managers and Central Planning Manager. Schedule production using site scheduling tools, adhering to capacity and site limitations; collaborate with master scheduler for timely release and correct flow of production orders. Participate in cross‑functional discussion in delivery clinics to identify root cause and prioritized corrective actions. Key Deliverables Update Horse blanket Past‑due + 4 weeks (target to reach 8 weeks). Reduce work orders, cut issues and split work orders. Place jobs on hold for issues such as details, hardware, tools, material. Update Coverage Files and LOBs. Update BP File/SPI File (Monthly Sales) weekly; Update GTG File daily with root cause and current cause. Identify critical parts and ensure they are identified on the shop floor. Monitor shop floor jobs, working with supervisors and leads to ensure jobs are moving. Obtain timelines for critical parts when requested by the CSR team. Identify bottlenecks and issues and bring them to daily OBEYA. Handle internal company calls and update Lean DNA. Implement scrap and replace process for internal customers. Education and Experience High school diploma or equivalency preferred; those without will be required to take a pre‑employment assessment. Background in a manufacturing environment; Bachelor’s degree preferred. Associate’s degree or equivalent with minimum 4 years’ customer service experience in aerospace manufacturing or related industry required. Or, high school diploma with minimum 6 years’ customer service experience in aerospace manufacturing or related industry. Proficiency in quality communication, interpreting information orally, written, and diagrammatically. Strong time‑management skills: well organized, prioritization, focus and follow‑through. Customer relationship building; works independently and in a team environment. Practical problem solving and decision making using analytical skills. Microsoft Office (Outlook, Word, Excel, PowerPoint) required; Access experience desired. Effective presentation skills; responds to questions in one‑on‑one and group settings. Understanding of process flows, lead times and Lean principles in a manufacturing environment. Knowledge of all production control functions; ability to learn each product line’s capabilities. Technical skills and understanding of machinery and shop‑floor terminology. Physical Requirements Ability to sit or stand for extended periods. Work in noise levels ranging from quiet to extremely loud. Wearing personal protective equipment (PPE) when working on the manufacturing floor, including eye, ear and foot protection. Occasional lifting or moving of up to 10‑50 pounds. Benefits 401(k) retirement savings plan with company match. Competitive wages. Paid holidays and paid time off. Medical, dental, vision, life and accidental insurance. Short‑term and long‑term disability. Employee assistance plan with counseling and community resources. Wellness program. Tuition assistance (subject to eligibility, terms and conditions). Pay Range $21‑$24 per hour. Equal Employment Opportunity Statement Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities and disabled veterans by offering reasonable accommodations for the online application system. Sonaca North America is an E‑Verify Employer and an Equal Employment Opportunity/Disability/Veterans Employer. #J-18808-Ljbffr