Student Supervisor

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The Student Supervisor is responsible for ensuring excellence during each calling shift by guiding student fundraisers, monitoring outreach quality, reporting results, and driving team morale. This role blends operational discipline with culture-building leadership to create an environment where alumni engagement and fundraising success thrive.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Shift Operations & Monitoring: Monitor live calls for quality, compliance, and effectiveness of alumni engagement. Ensure accurate, real-time logging of call results, notes, and alumni updates. Oversee pace, professionalism, and consistency of fundraising asks across the shift.
• Reporting & Results Tracking: Compile shift results into concise reports. Submit shift reports to the Assistant Director after each shift. Maintain dashboards or trackers used by the student team for goals and performance trends.
• Coaching & Training: Provide in-shift coaching to student fundraisers on: Curiosity-led engagement, objection handling, credit card ask confidence, referral language, and multi-ask discipline. Support onboarding and training for new Student Engagement Specialists. Lead brief micro-training moments during shifts to reinforce ask strategy and alumni connection skills
• Fundraising Games & Team Culture: Lead fundraising competitions and engagement games to support motivation and performance. Create morale-boosting elements for shifts including themes, recognition moments, and team celebrations. Maintain a positive, inclusive, and energizing environment that reinforces the mission and shared wins.
• Culture & Morale Stewardship: Champion shift morale through recognition, encouragement, and team alignment. Encourage experience-centered outreach and alumni connection (not just transactional goals). Reinforce the idea that meaningful engagement drives results and builds long-term donor relationships.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Currently enrolled student at Stony Brook University in good academic standing.
• Demonstrated success in alumni outreach and fundraising asks.
• Strong coaching ability with clear communication and leadership presence.
• Comfort monitoring calls and delivering constructive feedback.
• Ability to inspire, motivate, and maintain team morale.
• Detail-oriented with strong accountability for reporting and shift hygiene.
• Reliable, punctual, and disciplined in process execution.
• Ability to maintain confidentiality and model professionalism.

SCHEDULE

• Part-time, hourly shift-based role.
• Flexible scheduling aligned to academic obligations.

COMPENSATION

• $17.50 per hour.

BENEFITS

• Hands-on leadership experience in alumni engagement and student fundraising operations.
• Direct impact on shift culture, performance outcomes, and alumni relationships.
• Opportunity to coach and develop peer fundraisers.
• Experience with CRM logging, monitoring, and result reporting.
• Leadership recognition path within the SBUEC student team.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will spend a large portion of his/her time at a desk, although the employee may at times be required to travel to business/office location(s). While performing the duties of this job, the employee is frequently required to sit, write, type, talk, and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will typically work in a professional office environment. The noise level in the work environment is usually quiet to moderate

CONFIDENTIALITY: The employee will be exposed to a wide variety of sensitive and privileged financial information and must be able to discern the appropriate manner in which such information must be handled and protect the integrity of such information at all times.

ion Philanthropy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex,


pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.