Technical Training Specialist

Technical Training Specialist

Department: Sales CT

Employment Type: Full Time

Location: Chester, CT

Description

The Technical Training Specialist develops and delivers technical training and sales enablement programs for employees, distributors, dealers, upfitters, and customers. This role bridges Engineering, Product Management, Sales, Marketing, and Customer Support by translating complex technical concepts into practical training, competitive positioning, and customer-focused solutions that drive product adoption, sales growth, and customer success.

• Must reside within the East North Central Region (IL, IN, MI)
• Domestic travel up to 50%

Duties and Responsibilities

Technical Training & Development

• Develop and deliver instructor-led, virtual, hands-on, and e-learning training programs.
• Create certification programs, learning paths, and technical training materials.
• Maintain content to reflect product updates, engineering changes, and best practices.
• Measure training effectiveness and drive continuous improvement.

Sales Technical Enablement

• Support sales teams with product demonstrations, technical presentations, and customer-facing content.
• Develop technical value propositions and competitive positioning materials.
• Assist with RFPs, bid responses, and complex solution recommendations.
• Partner with Regional Sales Managers and Authorized Managing Sales Representatives to support key customer opportunities.

Product Expertise & Competitive Analysis

• Create technical comparison tools and competitive intelligence resources.
• Train sales teams on product differentiators and objection handling.
• Gather field insights to strengthen technical messaging and sales effectiveness.

Customer & Field Support

• Serve as a technical subject matter expert during customer visits and demonstrations.
• Conduct site evaluations and recommend product solutions and system configurations.
• Provide train-the-trainer support for dealers, distributors, and upfitters.
• Support pilot programs, deployments, and installation best practices.

Cross-Functional Collaboration

• Partner with Engineering, Product Management, Marketing, Customer Support, and Operations to align training and technical messaging.
• Support new product launches through training development and delivery.
• Contribute to initiatives that improve customer experience, product adoption, and revenue growth.

Education and Experience

• Bachelor's degree in Engineering, Technical Education, Business, Communications, or equivalent experience.
• 3-5+ years of experience in technical training, product training, technical sales support, or a related role.
• Experience delivering classroom, virtual, and hands-on training.
• Strong presentation, facilitation, and communication skills.
• Ability to simplify complex technical concepts for technical and non-technical audiences.
• Knowledge of installation, diagnostics, troubleshooting, and system integration.
• Experience supporting sales teams and customer-facing technical engagements preferred.
• Ability to travel domestically up to 50%.

All Employees Shall

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization's efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices

Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

The incumbent is responsible for complying with the policies in Whelen's "Employee Handbook."

Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.