PARKS/RECREATION SPECIALIST - CUSTOMER SERVICE/CASHIER

Job Title

Parks Part-Time Employee

General Statement of Duties

Parks seeks a reliable and customer-focused individual to join our team as a part-time. In this role, you will provide excellent customer service to park visitors, address inquiries, and ensure a positive experience for all patrons. The ideal candidate will have strong communication skills, a friendly demeanor, and a passion for promoting a safe and enjoyable environment within our parks.

Hours: Part-time employees work up to 30 hours per week. Some positions may work weekends, holidays, and evenings.

No Benefits

Duties and responsibilities include, but are not limited to, the following items:

• Greet visitors and groups
• Provide information about Cincinnati Parks
• Cash handling, which includes working as a cashier, assisting with set-up and sales, balancing a register, completing night deposits,
• Respond to customer inquiries via in-person interactions, phone calls, and emails.
• Resolve customer concerns and complaints promptly and professionally.
• Direct visitors to appropriate resources for additional information or assistance.
• Assist with the registration and renewal of park memberships.
• Provide information about park programs, events, and activities.
• Process transactions related to program registrations, facility rentals, and merchandise sales.
• Educate visitors on park rules and regulations to ensure a safe and enjoyable experience.
• Monitor park areas for compliance with safety guidelines.
• Report any safety concerns or incidents to the appropriate authorities.
• Collaborate with maintenance staff to ensure park areas are clean and well-maintained.
• Report any maintenance issues or hazards to the appropriate department.
• Work collaboratively with other park staff and departments.
• Attend team meetings and training sessions as required.
• Assist with administrative duties such as data entry, filing, and record-keeping.
• Compile and prepare reports related to customer service activities.
• Traffic control and preparation for a parking lot on special event days and other occasions as required.
• Projects a positive image in both conduct and appearance.
• Observe and enforce all Park Board Rules and Regulations.

Required Education and Experience

Must be eighteen (18) years of age and a high school graduate and have a valid driver's license. Desired Education and Experience:

• Excellent customer service and communication skills.
• Friendly and approachable demeanor.
• Ability to handle challenging situations with tact and diplomacy.
• Basic computer skills for data entry and communication.
• Flexibility to work weekends, holidays, and evenings as needed.
• Knowledge or interest in parks and outdoor activities is preferred.
• Basic math skills
• Knowledge of cash control procedures
• Ability to use a cash register

Training Requirements

For some positions, employees must complete fifteen hours of training and/or pre-season orientation. Training topics may include, but are not limited to, CPR, First Aid, Back Safety, Fire Safety, Customer Service, Cultural Diversity, Sexual Harassment, Inclusion, and the Recreation Commission's Orientation for New and Returning Employees.

Working and Physical Conditions

Environmental Conditions: Indoor and outdoor environments; exposure to office computer screens; work on slippery or uneven surfaces; work in or around water; exposure to poison flora, insects, or other animal diseases; exposure to extremes in weather conditions (all types of weather); exposure to human health issues; exposure to various chemicals (ex. water-quality testing chemicals); at times will work alone at parks and nature centers.

Physical Conditions: Responsibilities and duties require maintaining the physical condition necessary for sitting, standing, climbing, and walking for prolonged periods and leading hikes over varied terrain, including steps and hills. Occasional light or moderate lifting and carrying required; occasionally required to use hands to finger, occasionally required to climb or balance; stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 50 lbs.; specific vision abilities required by this job include close vision, ability to distinguish colors, and the ability to adjust focus; must speak clearly and audibly.

Benefits

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting. The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units. The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Holidays: The City of Cincinnati has 11 paid holidays annually that include: New Year's Day Martin Luther King Day President's Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Day after Thanksgiving Christmas

Health Insurance: The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan. Eligible dependents include: Legal Spouse or Equal Partner Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order") Step-child Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance: A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance: Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans: Healthcare Flex Spending Account City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account: City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account: City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program: City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA): This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan: The City provides a defined benefit pension plan for part-time and full-time employees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits;