Supervisor

Employee Type: Full-time Regular Who We Are At TLCx, we do things a little differently. We’re not just another call center—we’re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every conversation we have isn’t just about answering questions or closing a sale; it’s about creating an experience that leaves our customers feeling heard, valued, and excited about the journey ahead. If you’re looking for a workplace where your leadership makes a real impact—and where you can help shape an incredible team—you’ve found the right place. What You’ll Do As a Call Center Supervisor, you’ll lead and inspire a team of Customer Service & Sales Associates, ensuring they have the tools, support, and motivation to deliver exceptional customer experiences. Your leadership will drive performance, foster professional growth, and create a culture where employees feel empowered to excel. You’ll play a crucial role in shaping our call center’s success—one conversation, one associate, and one moment at a time. Your Day-to-Day Supervise, mentor, and develop a team of Customer Service & Sales Associates. Monitor performance metrics and provide coaching to optimize efficiency and effectiveness. Foster a positive, high-energy work environment that encourages growth and collaboration. Identify opportunities for process improvements and implement strategies to enhance customer satisfaction. Handle escalated customer concerns with professionalism and problem-solving expertise. Conduct training sessions and team meetings to keep associates informed and engaged. Collaborate with management to set and achieve team goals. What We’re Looking For Proven leadership experience in a call center or customer service environment. Excellent communication and coaching skills. A strong ability to motivate and inspire a team. Adaptability to a fast-paced and evolving workplace. Strong problem-solving skills and a proactive mindset. Ability to analyze performance data and implement effective strategies. Why You’ll Love It Here A fun, supportive, and dynamic work environment where individuality is celebrated. Competitive salary, performance incentives, and growth opportunities—because your success matters. Comprehensive leadership training and professional development opportunities. The chance to make a lasting impact by shaping the future of our team. Regular team events, celebrations, and a culture that truly feels like family. Are you ready to lead with purpose? Apply today and be a part of something bigger—where your leadership creates meaningful change, one call at a time! #J-18808-Ljbffr