Community Outreach Manager

Community Outreach Manager (Full Time, Exempt)

The Country Music Hall of Fame® and Museum has an opening for a full-time exempt Community Outreach Manager position in the Education Department.

Company Overview

Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the “Smithsonian of country music,” celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions.

First opened in 1967 on Nashville’s Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.

In 2024, the Museum was awarded the prestigious National Medal of Arts. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum’s work, which “preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story.”

What We Offer for Full‑Time Staff

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (14) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Departmental Overview

Charged with the mission of educating varied audiences about country music, the education department develops programs and resources that illuminate the stories, themes, and music explored in the museum’s galleries. Serving nearly 125,000 people per year through 2,000+ programs, the education department supports students of all ages, from school groups and families who engage in hands‑on learning activities to general museum guests who experience performance presentations during their visit. A creative and curious team, education staff is composed of traditional and nontraditional educators, including classroom teachers, visual artists, historians, museum educators, and professional musicians. Country Music Hall of Fame and Museum educators share a passion for country music, popular culture, and lifelong learning and regularly collaborate to develop and implement dynamic educational offerings commensurate with one of the most‑visited history museums in America.

Position Overview

The Country Music Hall of Fame and Museum seeks a highly organized and charismatic educator to manage the Museum’s programs that take place in community spaces throughout Davidson County and select locations in Middle Tennessee with the support of contract educators, volunteers, and interns. The Community Outreach Manager oversees, implements, and evaluates programs for youth and family audiences at area libraries, fairs, festivals, and other event spaces. Representing the Museum at off‑site programs, this person facilitates activities including the musical instrument petting zoo, a hands‑on opportunity for participants to experience new and familiar instruments; introductory songwriting workshops; introductory instrument workshops; and visual art‑making activities. The Community Outreach Manager also supports community access programs that take place at the Museum including fall and spring break activities; Community Counts, the program that provides free admission to youth from Davidson and bordering counties; and String City: Nashville’s Tradition of Music and Puppetry, which is a puppet show that shares the story of country music as it relates to Nashville’s transformation into Music City. Reporting to the Director of Family and Community Programs, this energetic individual offers facilitation and logistical support for on‑site family program activities and other educational programs as needed.

Specific Job Duties Include

• Manage approximately 80-100 community outreach programs annually, serving as the project manager and point of contact for all events. This includes managing all internal communication with staff, teaching artists, volunteers, and on‑call educators.
• Design, in collaboration with the Director of Family and Community Programs, a community outreach strategy, identifying at least (2) new partners per year with the goal to increase access to the Museum’s programs and resources to grow local audiences and diversify existing audience base.
• Organize and coordinate program logistics with community partners, including contracting teaching artists, volunteers, and educators.
• Collaborate with the Education team to design and plan both music and visual arts programming during out‑of‑school time in the Taylor Swift Education Center and other community spaces.
• Manage ongoing relationships with external stakeholders and community partners, maintaining communication, initiating program inquiry, and adjusting programming to meet partner audience needs.
• Supervise and assist volunteers, interns, and contracted teaching artists.
• Manage the training and onboarding of teaching artists, on‑call educators, volunteers, and support staff for community outreach events.
• Oversee program assessment, evaluation, data tracking, internal reporting, and monitor both participant and community partner expectations and experiences.
• Create quarterly newsletter for external community partners to streamline communication and program offerings.
• Support programmatic schedule and education goals of the team by facilitating programs in the Taylor Swift Education Center on an as‑needed basis.
• Recruit, train, on‑board, and coach teaching artists to lead music‑making programs, including facilitators of workshops that instruct acoustic guitar, electric guitar, steel guitar, banjo, mandolin, ukulele, fiddle, songwriting, intro to jam, and other programs.
• Coordinate logistics and oversee communications with contracted workshop facilitators.
• Oversee inventory and maintenance of community program supplies and musical instruments.
• Oversee all administrative aspects of community programs, including budgets and accounting; internal reporting systems; tracking and reconciling contracted facilitators’ paperwork; maintaining accurate contact information and mailing list database; and other key administrative tasks.
• Assist with the facilitation of Community Counts: Museum Admission Program for Locals, including program partnership with Nashville Public Library; tracking program participation; and assisting with Community Counts marketing strategies.
• Manage (1) intern per year for the community outreach programming.

Requirements

Minimum Requirements

• Bachelor’s degree in education, museum studies, or related field
• Experience project managing educational programs in non‑traditional settings
• A minimum of three years working in a museum, school, or similar education or non‑profit organization
• A minimum of two years of logistics coordination or related administrative experience
• Experience with teaching and learning for diverse audiences
• Knowledge of museum education practices, including object-based and inquiry-based learning
• Experience in a customer service role
• Experience designing educational activities and programs
• Reliable transportation and comfortability traveling across Nashville and Davidson County to execute outreach programming
• Comfortability and interest in musical instruments and instruction
• Experience engaging with diverse audiences, including youth and families
• Interest in or curiosity about country music
• Knowledge in visual arts or songwriting
• Experience managing information in databases
• Awareness of Nashville and Middle Tennessee nonprofit and community-based agencies

Preferred Qualifications

• Proficiency on a musical instrument
• Experience with CRMS and ticketing systems
• Direct management experience
• Passion for country music and country music history
• Proficient in a second language, preferably Spanish

Key Qualifications (Knowledge, Skills & Abilities)

• Strong project-planning, time-management, and organizational skills
• Ability to multi-task while working with accuracy with close attention to detail
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent written and verbal communication skills and comfort with public speaking
• Professional independence, initiative, and self-discipline
• Creative thinker who is driven to achieve personal, professional, and departmental goals
• Dedication to serving a mission-driven organization
• Positive, can‑do attitude with the ability to work independently and as part of a team in a fast‑paced environment

Conditions of Employment

• Weekend work is a requirement. The schedule for this role is Tuesday‑Saturday, 9:00am-5:00pm. Hours may include occasional nights and holidays.
• Valid driver’s license with willingness to transport equipment to and from community spaces throughout Middle Tennessee.
• Ability to lift up to 25 pounds

Notes to Applicant

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non‑merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.

We are a drug‑free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application.