Care Escalations Senior Manager — Hybrid Leader
WinsAbove
Toast is seeking a Senior Manager of Escalations in Omaha to lead the Escalations organization across Boston, Omaha, and remote offices. You will own the operating model, KPIs, and final decision-making for complex customer issues, partnering with Customer Success, Product, Engineering and Legal to close loops with systemic fixes. You will coach a team of Escalations Managers, align cross-functional teams, and scale AI-powered tools to improve resolution times and outcomes, while maintaining #J-18808-Ljbffr WinsAbove
Vacancy posted 2 days ago
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