Sales Account Manager

Business Account ManagerIf you're a strong relationship builder who enjoys working directly with business customers, this opportunity combines account management, consultative sales, customer retention, and field engagement.You'll manage a portfolio of business customers and become their go-to resource for solving problems, understanding their needs, and identifying solutions that create value.What You'll DoManage approximately 200–500 business accounts.Build trusted customer relationships.Conduct face-to-face customer visits.Understand customer operations and business needs.Analyze usage, billing, and pricing information.Recommend products, services, and energy solutions.Identify retention, renewal, and upselling opportunities.Resolve challenges through consultative problem-solving.Document customer interactions in CRM systems.Research accounts before customer engagements.Share customer insights with internal teams.Participate in business events and development activities.What You Bring3+ years customer service experience.B2B account management experience.B2B sales experience.Strong relationship-building skills.Consultative selling experience.Strong analytical and problem-solving abilities.Ability to understand business needs.CRM and Microsoft Office proficiency.Professional customer-facing communication.Willingness to travel and work flexible hours.Why This Opportunity?This is more than traditional customer service. You'll become a trusted business advisor, combining relationship management, sales, analysis, and problem-solving to help customers make better decisions and strengthen long-term relationships.High School Diploma or GED required. Bachelor's degree preferred. 3+ years customer service experience. B2B account management experience. B2B sales experience. Customer retention experience. Relationship management with business customers. Experience identifying sales and upselling opportunities. CRM/account-management system experience preferred. Field-based customer engagement experience preferred. Supervisory experience is a plus.Manage a portfolio of approximately 200–500 business accounts.Serve as primary customer liaison.Build and maintain long-term customer relationships.Conduct customer site visits.Provide energy-related education and recommendations.Analyze billing, usage, and pricing information.Identify retention, renewal, sales, and upsell opportunities.Resolve customer challenges and recommend solutions.Maintain accurate CRM documentation.Research customer businesses before engagements.Provide customer insights and market feedback.Support business development events and activities.Business-to-business account managementCustomer retention and relationship managementConsultative sellingBusiness development and upsellingRoot-cause analysis and solution developmentCustomer service and account supportEnergy usage, billing, and pricing analysisCRM and account-management systemsMicrosoft OfficeBusiness research and preparationNetworking and relationship buildingCustomer needs assessmentSales and renewal opportunity identificationProfessional communication and presentationTime management and prioritization3+ years customer service experience.Business-to-business account management experience required.Business-to-business sales experience required.Strong consultative and analytical skills.Ability to influence customer decisions.Strong business acumen.Comfortable managing multiple priorities.Strong attention to detail.Ability to learn systems and products quickly.Flexible schedule and travel availability.Professional customer-facing presence.