Assistant Store Manager

Compensation Pay Range: $15.00 - $20.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance payments, or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Responsibilities Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom, including team member execution on programs such as Related Sales, Hi5, Rock the Call, Never Say No, & Rock the Lot. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours (lunch, late‑afternoons, evenings, weekends). Assist the store manager with setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members complete individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure the telephone is answered according to company policy. Process all buy‑online/ship‑to‑store, hub‑to‑store, and DC add orders in a timely manner and contact customers when shipments arrive. Use the electronic outside purchase order ledger to handle special and outside orders efficiently and in accordance with procedures. Process retail customer returns and exchanges efficiently and friendlily, issue refunds accurately with the correct payment method, and stage returned merchandise in the returns area. Invoice all merchandise – including core charges and warranties – before product leaves the store. Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned. Ensure team members comply with company policies, adhere to posted work schedules, obtain approval for changes or deviations, and clock in/out correctly. Perform all store opening and closing duties, including day‑end procedures, verifying and securing money and deposits, preparing bank deposits, ensuring night‑time security lights are on, locking doors, securing the building, arming/disarming alarms, and securing delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. All other duties as assigned. Qualifications Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification and ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits & Compensation Competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, day‑one medical, dental, and vision insurance with an optional flexible spending account (FSA), team member health and wellbeing programs, tuition assistance programs, and opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io option 1. #J-18808-Ljbffr