Peer Support Supervisor, QP - Concord

Job Description

Job Description

Certified Peer Support, QP

Department: Peer Support

Location: Concord, NC (Hybrid In-Office, Field, and Remote)

Service Area: Charlotte/Gastonia

Schedule: Monday – Friday | 8:30 AM – 5:30 PM

Position Overview

Epiphany Family Services, LLC is seeking a dedicated and experienced Certified Peer Support, QP to oversee the daily operations of our Peer Support Services program. This hybrid role combines leadership, administrative oversight, and direct service delivery to ensure high-quality, compliant, and person-centered care.

The ideal candidate is a strong leader with a passion for recovery-oriented services, staff development, and community engagement.

Key Responsibilities

• Provide oversight of the Peer Support program and supervise day-to-day activities of Peer Support Specialists
• Deliver individual and group supervision to Peer Support staff
• Provide direct client services, including facilitating groups and maintaining required service contacts
• Ensure accurate and timely documentation, billing, and service delivery in accordance with LME/MCO and state requirements
• Maintain compliance with HIPAA, agency policies, and regulatory standards
• Review and verify staff payroll/time worked each pay period
• Approve and track community outreach activities in collaboration with leadership
• Provide crisis intervention and advocacy support for clients when needed
• Participate in community outreach and program marketing efforts
• Perform additional duties as assigned

Qualifications

Required:

• Certification as a Qualified Professional (QP) and Certified Peer Support Specialist (CPSS) in North Carolina
• Strong knowledge of NC Peer Support Services guidelines and regulations
• Experience working with mental health, substance use, or I/DD populations
• Ability to supervise, train, and support staff effectively
• Excellent communication and documentation skills
• Knowledge of community resources and support systems
• Current CPR/First Aid and NCI certification (or willingness to obtain prior to employment)
• Valid North Carolina driver’s license and insurable driving record
• Ability to work with diverse populations with professionalism and empathy

Preferred Qualifications

• Bachelor’s degree in Human Services or related field
• Supervisory experience (1+ years preferred)
• Certification through the NC Substance Abuse Professional Practice Board (NCASPPB) or eligibility

Work Environment

• Hybrid role with a combination of office, community, and remote work
• Travel may be required within the service area
• Ability to sit for extended periods and perform administrative duties

Compensation & Benefits

• Competitive salary based on education and experience
• Medical, Dental, and Vision Insurance
• Group Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for professional growth and developmen t

Why Join Epiphany Family Services?

At Epiphany Family Services, we are committed to empowering individuals and strengthening communities through compassionate, high-quality care. Join a team that values collaboration, growth, and making a meaningful impact every day.

Equal Employment Opportunity (EEO) Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.

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