Computer Operator

Job Title

Support 120+ Mainframe and Distributed Applications with their batch runs (app 12 million runs per mo.)

Work with application support teams on remediation of batch failures, understanding tight SLAs are in play.

Using appropriate monitoring tools, ensure any delays to batch are dealt with through proper escalations.

Provide vendor oversight by escorting vendors into the Data Center for break/fix events and scheduled changes.

Technical Skills & Requirements

Knowledge of Batch Scheduling tools such as BMC, TWS, or CA7 (3-5 years)

Working knowledge of Mainframe online systems such as CICS, DB2 (3 to 5 years)

ITIL Certification Preferred

Data Center Best Practices

Experienced with Incident, Change and Problem Management (HPSM, Service Now, Remedy)