Assistant Store Manager

Compensation Pay Range: $14.00 - $23.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom and oversee team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure the telephone is answered according to company policy. Ensure all buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Utilize the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed efficiently and friendlily; refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, is invoiced before the product leaves the store. Communicate Zipline messages, and Image Maker and merchandising tasks are delegated and completed as assigned. Make sure all team members are complying with company policies specifically: adhering to the posted work schedule, approvals for changes/deviations are obtained by a member of management, and team members clock in/out accordingly. Perform all store opening/closing duties, including performing day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and checking/securing/locking delivery vehicles parked in a secure designated area. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. All other duties as assigned. Qualifications Sales Specialist Training (Required). Assistant Manager Certification (Required). RSS Certification (Required). Certified Parts Professional Certification (Desired). ASE Certification (Desired). Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & paid time off. Stock Purchase Plan & 401(k) with employer contributions. Medical, dental & vision insurance with optional flexible spending account (FSA). Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. #J-18808-Ljbffr