Customer Insights Lead: Speech Analytics & CX Strategy
New-York-Life
New-York-Life in Tampa, Florida is seeking a Senior Associate, Customer Insights to act as a strategic advisor by analyzing customer feedback and behavioral data. This role involves leading voice of customer initiatives and optimizing customer experience using various analytics tools. The ideal candidate will have over 5 years in customer insights analytics, a strong understanding of CX measurement tools, and the ability to influence decision-making across teams. The position offers a hybrid work environment with competitive benefits. #J-18808-Ljbffr New-York-Life
Vacancy posted 3 days ago
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