Warehouse Manager 55K-65K depending on experience

Job Description

Job Description

About U.S. AviationU.S. Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators. Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Throughout, our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.Areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:Airport Operations Customer Service Agents and Baggage HandlersCargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved ScreeningCabin Services Cabin cleaning, Lavatory services, Cabin Security ChecksRamp Services Loading/Off Loading Cargo, Passenger Baggage handlingJob overview and responsibilitiesResponsible for and leads all Cargo Office operations and administrative functions. In addition, supports all corporate and local initiatives to drive optimal performance at the station while promoting a safe environment for internal/external customers and preserving our corporate culture. Assures operations are compliant with all regulatory and corporate policies. Is actively involved in local airport cargo community.The Office Duty Manager is co-developer of the station financial and operational plansOversee operating system, customer relationship, and the Cargo IT platform for performance and change requestsDevelop operating strategies that improve performance and enhance US Aviation's reputation as a Cargo HandlerResponsible to execute those plans and adjust as needed throughout the year to achieve corporate and local station goalsEnsures all Company and Governmental policies, procedures and mandates which include, but are not limited to safety, training, administration/payroll, staffing, leadership development, security directives, manuals, tariffs, CMIS, FAA, DOT, TSA, CBP and other contractual requirementsExpected to work closely to motivate and promote growth/advancement through a consistent and fair application of coaching and counseling, while setting the example of a positive role modelMaintain a positive interactive relationship with the Cargo Sales team to assist and support in developing strategies and programs aimed to increase revenue, while reducing exposure to penalties/fines, claims and lossesMaintain authorized staffing levels to maximize performance for operational schedulesMaintain an Open-Door Policy to meet employee expectationsManage overtime to meet authorized/budgeted requirementsCoordinate, monitor and ensure compliance for all local, safety and regulatory training requirementsMaintain Operational Productivity levels for Customer Service, QuickPak, Import, Export, Front Dock, Mail, COMAT, ULD & PetSafeMonitor/maintain and ensure compliance for all Security Screening DirectivesEnsure consistent and professional handling of OAL ContractsMaintain and monitor all aspects of Corporate Compliance for the air freight product, which includes but is not limited to all Regulatory programs (FAA, DOT, CBP, USPS, TSA, OSHA) as well as specific Import & Export compliance standardsClaims and LossesHazmat/Dangerous Goods training and complianceAudit complianceInternal / External Customer Interaction; Interfacing with customers, other department counterparts and peersCheck all flight packets to insure all forms are completed correctly and, in their entiretyShred 30-day forms in a timely mannerOversee all Office staff to include CSI team, Inbound Team, Outbound, International, Pet Safe and Front CounterCheck emails at the start of your shift and periodically throughout the day for open traces, missing, un-manifested, or misrouted cargo, etc. Respond to email alerts of open traces for HNLLog into CDAP and work the Correction Ques and Missing AWB scansEnsures Warehouse Inventory is completed Monday thru Friday and reconcile against the Import Lying List on Monday, Wednesday, and FridayAttach Import Lying List with Warehouse Inventory sheet and have Management review and sign offReconciling AWBsContact the Customer for each inbound AWB on the inventory. Remark in UC360 of contact - Advise of storage pending fees/start date or current feesFor past outbound AWB/shipments still here that need rebooking, contact Management promptlyFor inbound international shipments - Advise Management of any shipment pending in the In-Bond Area within 7 days to avoid G.O. (General Order) and properly complete a G.O. form and submit to CBP for any International shipment still in the warehouse after 10 daysRemove and box the 13th month's previous years' file to be stored in Warehouse - Advise Management when completedConduct a daily audit, 2-days' worth of the current month's 30-day filesMaintain and organize dates of all Station files i.e. - Interline Transfers, Export/Import shipments, Inventory, International, ULD receipts, etcImport delivery receiptEnsure CBP gets all Gen Docs and paperwork in a timely mannerEnsure all AMS functions are properly transmitted and in a timely mannerResolve all AMS errors the same day of arrival and in a timely mannerDo not release any cargo until it has been Cleared by CBP and you have a printed copy of the release as our back up and proofRCF all inbound shipments in a timely mannerProcess all GO shipments in a timely manner to avoid customs finesStage and lock-out all flights in a timely manner and ensure all containers tendered appear properly on your DSTG. Double check the container numbers to validate you did not type the numbers incorrectly. Print a copy of the final DSTG and give it to the Yardmaster for loading of containers onto dolliesVerify all shipments are properly screened before manifesting to a flight by obtaining a copy of each AWB from the screener and verifying that it has a screeners name and method of screening stamped or written on it. Keep this copy with your outbound packetBefore close-out, check with the counter and ensure there aren't any shipments being captured for your flightProperly enter remarks-RMK on the DSTG for shipments that require itProperly complete ALL remaining sections of the 30-day Security Form and keep a copy in your flight packet, this includes CCSF shipmentsMonitor any cargo that is held-off and re-book prior to completing your shiftMake certain all Dangerous Goods shipments have proper documentation and an acceptance checklist that is properly filled outPrint out a proper Dangerous Goods ULD hang tagCheck with Mail Dept and see if they have outbound mail for your flightBe aware of any Ferry flights and arriving or departing cargo that may be staged on themQualifications and Education RequirementsBachelors ' degree or equivalent work experience3-5 years Cargo Operations experience, freight, mail, interline, dangerous goods, and the movement of specialized commoditiesExcellent Communication skillsAbility to build teams with employees and possess excellent interpersonal skillsAbility to engage frontline Leaders and Cargo Employee populationAbility to lead and sustain continuous improvement environment and initiativesLeadership Development SkillsContinuous Improvement experienceRequired to work various hours, weekends and holidays as the operation requiresUp to 25% travelSuccessful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs.Reliable, punctual attendance is an essential function of the positionPreferredBachelor 's Degree in Business Administration or related field and 3-5 years management experience.Demonstrated leadership ability in large departmental environmentScheduling and budget dataProject Management SkillsBusiness Administration/Organizational AcumenExtensive experience in managing station cargo operations - mail and freightExperience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, and other airline leadershipBusiness Management, Operations Management, experience managing field teams; influencing skills, financeProficient using MS Office applicationsSkills; Business analysis, building strategic relationships, influencing, continuous improvementContinuous Improvement, Six Sigma/Lean, process improvementExperience working in an area that aligns to regulatory compliance and is regularly auditedAdditional NotesU.S. Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. Use of social media with regards to our operations and policies are strictly prohibited.