Gym Front Desk & Member Experience Specialist

Job Summary All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities -Greet members, prospective members and guests, providing exceptional customer service. -Responsibilities could include: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Qualifications/Requirements -Customer service background preferred. -Basic computer proficiency. -Upbeat and positive attitude! -Punctuality and reliability is a must. -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. -Strong listener with the ability to empathize and problem solve. -Demonstrate diplomacy in all interactions while using appropriate behavior and language. -High School diploma/GED equivalent required. -Must be 18 years of age or older. Physical Demands -Continual standing and walking during shift. -Continual talking in person or on the phone during shift. -Must be able to occasionally lift up to 50 lbs. #J-18808-Ljbffr