Supervisor I

Supervisor – Store Leadership The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade NewYork standards. Responsibilities Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency. Client & Service Excellence: Build client relationships through proactive outreach and KateSpade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention. Model KateSpade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery. Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Support recruitment, onboarding, role modeling, and ongoing training. Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team. Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically. Operational Excellence & Compliance: Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities). Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor. Omni‑Channel, Digital & Data: Drive omni‑channel and virtual selling initiatives, including live‑stream shopping. Promote brand‑safe social media engagement and awareness of trends. Lead customer data capture to grow loyalty and repeat purchases. Requirements: Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively. 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered. Ability to communicate effectively with customers and staff and confidently navigate the sales floor. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook. Social media literacy and understanding of platform trends. Comfort with omni‑channel/virtual selling tools and clienteling systems. Strong English language proficiency. Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom. Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Equal Opportunity Statement Kate Spade is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration, and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Statement Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Visit Tapestry, Inc. Compensation & Benefits Base Pay Range: $16.00–$24.75 per hour. Benefits include Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. For a complete list of U.S. corporate compensation & benefits, please refer to the company website. #J-18808-Ljbffr