Operations Generalist

About Wonderly

Wonderly is a closed-loop, end-to-end system that self-improves on our customers' revenue. We serve the home service industry ($1.3T), and can consistently double a new customer's revenue within 90 days. We make all of our AI and software completely free - and only get paid when our customers make real money. We're here helping real small businesses make a life, pay for their children's college tuition, and live the American dream.

Pre-AI SaaS sold tools. AI companies claim they sell outcomes - task done, call answered, lead booked, ticket resolved - but calls or leads aren't the outcomes that ultimately matter. Revenue is what ultimately matters, and today, none of the AI companies actually promise revenue. Wonderly changes that.

Our 70-person team (mostly in PDE) spent over a year building in stealth; our thesis is that - if you actually want to control the end result (revenue) of a business and deploy AI fast/cheaply, you can't just build the sexy part (agents), you must also build the unsexy parts and own everything end to end: the system of record layer and the application layer. We built from scratch every software a home service business needs - replacing ServiceTitan, Squarespace, Ringcentral, Jobber, Square, Hubspot, and a dozen others applications. And we built every agent necessary - AI marketing, AI receptionist, AI voice, AI sales outreach, AI sales coaching, AI follow-ups, AI 3D design, AI finance, AI quoting, AI collections, and more - all embedded inside our own system with native data access. As a result, we can deploy dozens of production-ready Agents to our customers in under 24 hours with no FDEs, no integrations, and no data cleaning work.

We are the most outcome driven business model in the business because we've proven our system and AI Agents actually work in driving the end result - revenue. We are not trying to sell our customers a dream - each of our 10+ core AI Agents help improve our customers' revenue by 5-20%.

Wonderly already has PMF and has gone from 0 → 1 (we are happy to share more over a call), with very clear moat and deep industry knowledge that took a team of 70 hardcore A-players 18 months to build (we are at least 2 years ahead of anyone else in the space). We believe Wonderly has the potential to be a $100B - $1T outcome. The market is massive: home service businesses across North America (a $1.3T market). We've raised over $50M from top-tier investors, have $20M a year in free cashflow from another product line (Motion), and all that money gets pumped into Wonderly.

About the Hiring Manager

Hey, I'm Bishop, Head of Customer Experience at Wonderly.

I started in FP&A, realized I wanted to be in the middle of building something instead of analyzing it from the outside, and ended up here.

I'm hiring early-career generalists. People I can point at any operational problem and trust to figure it out. The role I'm hiring for is the role I would have killed for at 22.
The Role

We need generalists. People we can point at any operational problem at Wonderly and trust to figure it out.

Right now, that means a lot of customer-facing work - talking to service business owners, getting them set up, watching their numbers, intervening when something's off. We're growing fast and that's where the most leverage is this month.

Next month it could be different. Could be cleaning up our recruiting funnel. Building internal tooling so the team moves faster. Standing up a new vendor. Fixing a data problem. Redesigning a broken process. Whatever the highest-leverage problem is at the time.

You won't have a fixed scope. You'll have a fixed bar: own the problem, ship a solution, move to the next one.

The work is hands-on. You'll write SQL when you need data. You'll get on the phone when you need answers. You'll build a spreadsheet, a doc, a script, a process - whatever the situation requires. You're not above any of it.

If you want a defined function and a clear job description, this isn't it. If you want a role where you'll have done five different things by the end of your first quarter and gotten dramatically better at all of them, apply.

What Makes This Role Different

Most early-career roles are narrow. You join a function, you learn that function, you get good at one thing.

This role is the opposite. You'll get exposure to every part of the company in your first six months - sales, customer ops, recruiting, finance ops, product, marketing - by being the person who steps in when each one breaks.

The career trajectory is wide. Generalists at fast companies become founders, COOs, heads of ops, chiefs of staff to executives. You'll get there faster here than anywhere else.

Backgrounds That Tend to Work

People from these backgrounds tend to thrive:

• 2-4 years at a top startup in a generalist, ops, or chief-of-staff-style role
• Top consulting where you actually owned outcomes (not just slide-making)
• Anyone who has run a business themselves
• Bizops or strategy & ops at a fast-moving company

Backgrounds we care less about:

• Big-company functional roles where the bar was activity, not outcomes
• Anything where the playbook was static for more than a quarter

What matters more than the resume:

• You can think in systems
• You make decisions on incomplete information
• You're calm in chaos
• When things break, you fix them - you don't blame the playbook
• You're comfortable being thrown into something you've never done before

Expectations

• 60-70 hour weeks during this growth phase. We are at a hacker house in Las Vegas as I write this.
• Real ownership of a real problem within your first 2 weeks
• Performance is transparent - you'll see your numbers daily and so will everyone else
• The scope evolves constantly. If you want a stable job description, this isn't it.

Compensation

• $80,000-$300,000 TC (base + equity)
• Equity in Wonderly
• Remote (North America & Canada), with regular in-person at hacker houses

Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.