Operations Manager

Salary Salary Range: $80,500 - $88,780 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package. Operations Manager We are Wayfair and we deliver a best-in-class customer experience in the furniture and home space. In order to maintain our high level of delivery standards and meet our customers’ needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We are looking for talented hard‑working individuals to join our growing team – your professional home awaits you at Wayfair. What You’ll Do The Warehouse Manager will collaborate with our Supervisor team to solve immediate day‑to‑day operational issues. Develop robust, trusting relationships with key stakeholders and senior leadership, identify opportunities to improve warehousing productivity, command a strong senior presence, and build a team of high‑performing Supervisors. Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise. Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability. Manage, coach, develop a team of Operations Supervisors. Manage multiple priorities in a fast‑paced environment with effective communication and thorough follow‑through. Establish sound process improvement initiatives that drive year‑over‑year improvement and streamline day‑to‑day operations. Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal – this is your site – get excited to be an owner. Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience. What You’ll Need Bachelor Degree or equivalent work and/or military experience. 5+ years of operations management experience. Strong administrative, organizational, managerial, and communication skills. Analytical ability to gather and interpret data, and develop, recommend, and implement solutions. Ability to work collaboratively across functions, synthesize multiple points of view into a streamlined action plan, and drive results in a fast‑paced, rapidly growing company. Senior presence with thoughtful, articulate communication style; adept at communicating up and down the organization and pivoting approach depending on the audience’s needs. Familiarity with Excel and SQL is a plus. Equal Opportunity Employment Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form. EEO Statement Wayfair is a proud equal‑opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. #J-18808-Ljbffr