Regional Patient Administration Manager

Job Description

Job Description

About Star Sleep & Wellness

For our patients, we are a sleep medicine office that treats multiple sleep disorders and strives to provide a medical experience that is unlike most others. We believe in building relationships with our patients to set them up for excellent lifetime care. As a team, we are culture-driven and future-focused. There are new developments in dental sleep medicine all the time and we are often at the head of the pack. See more about our team and our office at our website:

About the Position

Star Sleep & Wellness is growing! We are looking for a full-time Regional Patient Administration Manager at our Dallas  location. Our Patient Administration team is the first impression for our patients. We prioritize a friendly demeanor and excellent customer service to ensure every patient has a positive first impression and experience. Medical experience isn't required; we prioritize excellent customer service, attention to detail, and a passion for learning new technology.

Key Responsibilities

• Lead, mentor, and support Front Desk teams across assigned locations, fostering a culture of accountability, collaboration, and exceptional patient service.
• Conduct regular 1:1 meetings, coaching sessions, and performance follow-ups to promote employee development, address concerns, and reinforce performance expectations.
• Ensure a consistent, high-quality patient experience across all locations by monitoring service standards, addressing patient concerns, and identifying opportunities for improvement.
• Partner with clinic leadership and cross-functional departments to identify workflow inefficiencies, communication gaps, and operational challenges, developing sustainable solutions to improve outcomes.
• Drive consistent implementation and adoption of new processes, policies, and SOP updates, providing training, guidance, and follow-up to ensure adherence.
• Monitor front office operations, staffing coverage, and scheduling practices to support efficient clinic workflows and patient access.
• Analyze key performance indicators, trends, and operational metrics to identify opportunities for process improvement and increased team effectiveness.
• Support change management initiatives by communicating expectations, reinforcing organizational priorities, and helping teams navigate operational changes successfully.
• Serve as a point of escalation for complex patient service issues, employee concerns, and operational barriers, ensuring timely resolution and appropriate follow-through.
• Collaborate with hiring and training efforts, assisting with onboarding, development, and retention of Front Desk team members across the region.

Qualifications:

• Leadership or management experience, with a proven ability to lead, develop, and hold teams accountable to performance, service, and operational standards.
• Demonstrated experience overseeing multiple locations, departments, or teams simultaneously, with the ability to prioritize competing demands, drive consistency, and maintain operational excellence across diverse environments.
• Proven ability to manage employee performance through coaching, mentoring, performance management, and ongoing professional development.
• Strong conflict resolution and problem-solving skills, with the ability to navigate sensitive employee, patient, and operational issues effectively.
• Experience implementing and reinforcing processes, policies, and standard operating procedures across multiple teams or locations.
• Ability to identify workflow gaps, operational inefficiencies, and cross-functional challenges, then develop and implement effective solutions.
• Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with leadership, providers, and support teams

About You

Regardless of position in the organization, these are the core values we look for:

• Value Reputation : Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You’ll be an ambassador for the practice’s reputation.
• Adaptable to Change : We’re always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented : You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes : You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to “do whatever it takes.”
• Do What You Say You understand that trust is built on consistency. You honor your commitments and always follow through, even when it’s challenging.

Ultimately, the most important thing we look for in team members is a desire to provide an amazing patient experience, and to learn and grow with us, regardless of prior experience.

Does This Sound Like You?

Please apply! We would love to hear from you. 

Additional Information

Candidates selected to move forward in the hiring process will be asked to complete a Berke Assessment. You are welcome to complete it in advance:

Due to high patient and clinic volume, please do not call or visit the office regarding your application status. We carefully review every application and will contact candidates whose experience aligns with our hiring needs.

Please Note: This is