IT Field Support Analyst

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Pay Range: $22.00

YOUR ROLE

The IT Field Support Professional will be responsible for implementing, maintaining and supporting IT network infrastructure/solutions in order to contribute to a first-class IT Management Service for our operations. This role operates in complex decision-making environments that impact CEVA Operations with the ability to provide network stability and exemplary end-user experience.

WHAT ARE YOU GOING TO DO?

Install, configure, maintain, upgrade, and support network devices i.e. Cisco/ HP switches, VeloCloud Routers, Ruckus/ Cisco AP’s, Cradlepoints & management software Diagnose, troubleshoot, and resolve system issues and/or respond to outages Manage, research, and resolve complex end-user escalation incidents Test and perform upgrades and patches to installed operating systems and software May develop plans, schedules, and requirements for deployment of systems Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for installed systems; implement response plan for various types of threats and attacks Create and maintain system documentation of processes, procedures, plans, and configurations Manage and maintain hardware inventory of network switches and other devices

WHAT ARE WE LOOKING FOR?

Education, Skills and Experience Educated to degree level, University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the logistics industry. Strong expertise within functional domain or technology Good analytical and problem-solving skills Strong expertise within functional domain or technology Good analytical and problem-solving skills Characteristics Ability to influence effectively and negotiate effectively Able to communicate effectively in English Language both orally and in writing Able to communicate effectively in the local language both orally and in writing Able to resolve conflicts Excellent client-facing and collaboration skills Ability to work on your own initiative Excellent team leader and networker Educated to degree level or equivalent relevant experience Relevant technical or management qualifications (CCNA/Prince/ITIL etc)

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: View email address on click.appcast.io. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.