Content Operations Manager

Benefits 401(k) matching Dental insurance Health insurance Paid time off Relocation bonus Vision insurance Life insurance Retirement plan Flexible schedule Job Description Join the Rytech Restoration of the Midlands Team as a Content Operations Manager in the Content Restoration Industry! Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their Residential and Commercial property. Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company Experienced and Knowledgeable: Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectives Exceptional Communication Skills: Whether addressing a team of 20 or engaging with clients, showcase your communication skills with at least one year of experience in speaking, teaching, or developing groups Operational Skills Restoration Industry Practices in Content Restoration is a must Ability to assess the situation to properly set up equipment and tools according to industry standards Strong work ethic and ability to coach and train direct reports EnCircle and Mica Software Experience a Plus Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair Eligible to operate a motor vehicle per vehicle policy and reliable transportation Must be able to identify Product (consumables), usage, and disposal requirements with training Detail-oriented with a commitment to quality Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or higher Interpersonal and Communication Skills Strong communication skills and conflict management are key for success Proven leadership experience, a knack for teaching, training, and motivating teams Proficiency in current business software technologies and a quick learner of new software Customer service, administrative, verbal, and written communication skills Result-Driven attitude with a process- and results-driven mindset Responsibilities Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments Quality Control: Ensure that restored contents meet quality standards and client expectations Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations Logistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothly Training: Keep up to date with industry trends, equipment, and techniques related to contents restoration Performs all other responsibilities assigned by management License and Certification Valid Driver's License and IICRC Certifications. Pre-Employment Requirements Successful candidates must undergo a thorough background check and drug test as part of the pre-employment requirements. Employment Details Job Type: Full-time Schedule: 8 hour shift, Monday to Friday, Weekends as needed, On call, Overtime Location: In person, Columbia, SC 29203 Pay: $46,588.59 - $56,106.70 per year Ability to Commute: Columbia, SC 29203 (Required) Ability to Relocate: Columbia, SC 29203: Relocate with an employer provided relocation package (Required) If you are ready to be part of a team that cares compassionately, delivers excellence consistently, serves humbly, and grows people for a better tomorrow, apply now and contribute to our mission of making a positive impact! #J-18808-Ljbffr